Admin support specialist, Interpreter

KELLY TREJOS

**** ***** ** *** * Charlotte NC ***09 704-***-**** **********@*****.***

Employment History

Mecklenburg County Dept. of Social Services, Administrative Support Assistant II & Interpreter

• Interpret as needed Spanish/English & English/Spanish for customers and workers

•Knowledgeable in multiple social services eligibility programs

•Help customers to ensure forms are completed accurately

•Well-versed in online programs NCFAST, ONBASE, ISSI, COMPASS CAPTURE, among others

•Make appropriate screening and referrals for community resources assistance

• Assess clients’ eligibility for Federal and State benefits programs

SunTrust Bank, Client Service Specialist I

•Fully knowledgeable and skilled in the areas of teller, vault, safe deposit

•Opened, maintained, and closed all account types

•Assisted senior-level credit officers with loan applications

•Adhered to all Federal and State compliance guidelines for retail banking

•Educated customers on the variety of loan products and available credit options

•Created and maintain database records

•Interpreted as needed Spanish/English & English/Spanish for customers and workers

Royal Health Care, Member Services Representative

•Answered calls professionally and provided accurate and appropriate information

•Proved mastery of customer service call script within specified timeframes

•Researched required information using available resources

•Built customer loyalty by placing follow-up calls

•Interpreted as needed Spanish/English & English/Spanish for case managers

Wachovia Bank, Bilingual Lead Teller

•Cashed checks, Issued Official checks, Money orders, Gift cards, and Savings Bonds

• Vault, ATM and Commercial night drop custodian

•Supervised seven employees

Sprint Store, Service and Sales Representative

•Recommended and helped customers select wireless service based on their needs

•Created strategies to develop and expand existing customer sales

•Identified prospective customers performing an average of 60 cold calls per day

•Consistently met and exceeded department expectations for productivity and accuracy levels

The UPS Store, Customer Service Representative

•Received, sorted and placed mail in mailbox modules accurately

•Receive and process packages for courier shipping

•Operate copiers, fax machines, binding equipment and all other office machines

•Responsible for all the opening and closing duties of the store

Education

E.E. Waddell H.S -- High School Diploma -2003

Charlotte AHEC -- Professional Interpreter Certification – Levels I, II, & III - May 2015

Central Piedmont CC – Associates in Arts -2016

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