Customer Service Representative

Natasha Cadet

Direct Care

Lauderdale Lakes, FL *************@*****.*** - 6465461270Private

Work Experience

Customer Service Representative/Call CenterTeleperformance - Fort Lauderdale, FL2014 to PresentResponsibilities Handled a high influx of inbound calls within a dynamic call center environment. Assisted wireless cell phone customers with troubleshooting. Responded to customer inquiries and requests and resolved issues efficiently and professionally. Exercised strong interpersonal communication skills with customers and department personnel.Direct Support StaffLIFETIME, INC - Auburn, GA2014 to 2014Responsibilities Providing the appropriate physical and emotional support for adults with disabilities including: supervising self-administering of medications, enabling clients to maintain personal levels of hygiene, ensuring the environment is safe, secure, and clean, providing and/or supervising meal preparation, enabling clients to participate in community life.Transportation DriverJust Poeple - Roswell, GA2013 to 2014Responsibilities Perfrom work in the operation of a vehicle to ensure safety transportation of clients to and from various destinations and to assist clients on entry and exit from the vehicle as necessary.Direct Care CounselorEIHAB, HUMAN SERVICES - Brooklyn, NY2011 to 2013Taught some valuable social and interpersonal skills to the residents to meet their special needs, supervised hygienic practices for the different sections of the rehabilitation center Oversaw the execution of the betterment plans of the adult residents. Conducted individual as well as group counseling sessions. Evaluated the behavioral changes of the resident's and prepared and updated their records.Home Health AideUNLIMITED CARE - Bronx, NY2010 to 2012Responsible for helping patients by administering oral medications, checking patients pulse rate, temperature, and respiration rate; and help with simple prescribed exercises as well as getting in and out of bed, bathing, dressing and grooming.ReceptionistTMMC CORP - Lawrenceville, GA2002 to 2009Provide customers service support to customers. Handle all incoming calls and perform general administrative duties, including word processing, data entry and internet research tasks. Escalation of problem in a promptly manner, perform operational tasks such as call follow-up with customers and prepare letters and documents.

Additional Information

• Innate ability to interact with people and understand their concerns and psychological problems and suggest effective solutions. • Qualified aide to the elderly, convalescent or disabled; good communication skills, organized, pleasant, professional • Knowledge of principles and processes for providing customers and personal services. • Knowledge of policies, procedures and strategies to promote effective local, state, or institutions. • Full Knowledge of Microsoft Office. • Excellent Communication and Interpersonal Skills.

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