ELISA DURON **** Ritchey Lane, South Lebanon, OH *5065 513-***-**** acpapb@r.postjobfree.com

Summary

Business professional with advanced skills in technical specification systems, project management, executive summaries, training, general inventory and business planning, forecasting, marketing, and customer satisfaction.

? Administration and review global product specifications.

? Outstanding customer service.

? Technical documents quality assurance.

? Able to work across functions and set priorities.

? Implementation of cost and efficiency improvements.

? Forecasting, inventory management, and sales.

Professional Experience

Project Administrator/Document Specialist - P&G Global Standards Office August 2012 ? Present

(Contract positions through Drone Consultants, LLC. and On Line Design, Inc.)

Consistently meet or exceed all scorecard requirements for accuracy, timing, and customer satisfaction.

Develop and certify users training in the product life management tool.

Provide first level support to end users in the Corporate Standards Systems. Lead contact for the North American and Latin American regions.

Responsible for ensuring efficient use of the Create/Review/Approve/Distribute (CRAD) standards process.

Ensure QA compliance in technical standards and systems with Company and Business Unit requirements.

Manager/Owner - INTERCOPY Jun 2004 ? Apr 2008

Manager and owner of Caf?-Internet service company. Responsible of providing high quality of service to clients.

Increased sales by 100% after 4 months while maintaining exceptional customer satisfaction.

Leveraged cost control skills to lower operating costs by 75%.

Increased equipment productivity to lower quarterly maintenance costs by 33%.

Corporate Accounts Manager- Lafarge Cement Dec 1999 ? Jun 2002

Responsible for ensuring quality and prompt service to clients with timely delivery of cement products, including visits to customers inquiring about service performance and the creation of corrective plans, inventory rotation systems and explain the purchase order and delivery schedule to new customers.

Supervised over 15 people in the Sales, Customer Service and Logistic department.

Responsible for managing credit lines to new and existing customers, ranging up to $30,000 per account.

Expanded yearly sales program 25% per year at a national level, taking corporate sales from $1Million to almost $2Million in less than 3 years.

Internship - Cerveceria Hondure?a/Coke Products Dec 1998 - Nov 1999

Inventory management of raw materials prior to production and finished products using SAP.

Managed warehouse inventory and distribution with SAP systems.

Developed projects to reduce the amount of scrapped product by effectively reusing bottles.

Education and Additional Skills

MBA - Universidad Cat?lica de Honduras 'Nuestra Se?ora Reina de la Paz (2003)

BA in International Business. Universidad Nacional Aut?noma de Honduras (1999)

Spanish ? English. Fully bilingual

Microsoft Office Suite expert level user. (Word, Outlook, OneNote, PowerPoint and Access)

Proficient user of systems such as PLM, SAP and JD Edwards

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