Babak Pourassad

**** ******* ***., *** #****

Montral, QC H3H 2N8

514-***-****

acpaof@r.postjobfree.com

Professional Profile

* ***** ** ******* ********** in Bank Melli Iran (Middle East largest bank)

Excellent communication that helps me communicate with customers and coworkers.

Perfect knowledge of cash management principles and account balancing.

Proficient in working with computer-based accounting programs.

Multitasking without losing focus. (Dealing with constant interruptions from

customers, and work under pressure, thanks to long experience in severe work

conditions)

Good problem solving attitude toward customers and coworkers.

Ability to make a warm and efficient relation with people, to make one-time clients

permanent customers.

Good ability to work alone or in a group, plus leadership abilities which help remain

competitive.

Excellent time management to finish all tasks in the specified time, and to acc ept

more customers while maintaining precision.

Introducing a full range of financial services and giving clear and clever guidance to

customers to help them plan for their small or large business, with a tendency for

absorbing financial sources.

Taken so many courses offered by the Bank. (Including: Accounting, Inter-Banking,

ICDL, International Banking, Foreign Currency Exchange, Centralized Systems,

Institutional Behavior, E-Banking, Institutional Violations And Trespassing, Money

Laundering And How To Prevent It)

Computer Skills Windows, Internet, Microsoft Office, iOS, Android, Several accounting

and banking programs, Graphical programs, Multimedia programs

Languages English, French, Persian

Professional Experience

Alphanumeric Systems (Montreal, Canada)

Customer Support Helpdesk Analyst 2014-Present

Answering customer phone calls and providing various services, including resolving

problems in using their systems, granting access to different levels according to their

needs, creating urgent shipment orders, providing consultancy on a first call

resolution basis, and also creating reports about their calls for further investigation

and resolution.

Receiving various emails from clients and resolving their problems or giving them

guidance on how to solve their issues.

Communicating with various departments and institutions by telephone and email, in

order to offer fast and effective services to our clients.

Bank Melli Iran (Tehran, Iran)

Customer Service Representative 2005-2014

Welcomed and professionally served customers and account holders with a client first

mindset.

Opened and closed all types of accounts according to customer needs.

Responsible for controlling contents of the safe box and its total management.

Worked with several accounting programs (Siba, Linux, Centralized and Non -

Centralized accounts)

Complete familiarity with different types of ATMs (NCR, Wincor Nixdorf, GRG) and

their total handling (Adding and clearing cash, performing periodical checkups and

cleanings, solving hardware, software and customer problems, etc.).

Periodically monitored coworkers jobs and interacted with them in order to exchange

our knowledge.

Issued credits, statements, receipts and different card types (Debit Card, Credit

Card, Gift Card, Multi-Account Card, etc.) due to customer requirements.

Well experienced in answering phone calls of customers to provide them with all the

information regarding banking and financial matters, giving them guidelines on how

to manage their different amounts of money, offering them various types of accounts

and services, introducing them different card types, solving th eir problems in using

banking services such as telephone banking, mobile banking, online banking, and

also giving them tips on how to customize and use their own accounting programs in

order to be compatible with banking statements and systems.

Worked in several branches with different work conditions.

Done various other duties as assigned.

Education

High School Diploma Iran-2000

Bachelor of Science Iran-2005

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