B.E in IT and MBA in marketing looking for business development role
Resume:
Mr Hardik Shah
Mobile: +917*********
Permanent address: A/201, Gurukul Tower, J.S.Road, Dahisar West, Mumbai 400068
Date of Birth: 01/11/1988
E-Mail: *********@*****.***
Summary
A confident, motivated IT and MBA graduate with good interpersonal skills, an ability to interact with people at all levels with a professional appearance and excellent communication manner.
Also, having a professional Work experience as a Software Analyst and Business Executive (Currently) in a Software Industry, I feel I have a qualities and experience to succeed in a demanding Market Environment.
Career goal is to enhance with various verticals of Industry/Technology and also to communicate/reach as many business associates to venture a long-term business relationship.
Professional Synopsis
* MBA in Marketing with First class, London South Bank University, London.
(2012-2013).
* Bachelor of Engineering in Information Technology with First class, Mumbai University (2007-2010).
* Diploma in Information technology with distinction, Mumbai University
(2004-2007).
Full Time Work Experience
Organization: Genie Soft System Pvt Ltd
Period: December 16th2013 – Current.
Designation: Business Executive
Industry : IT Software
Role & Responsibility:
* Business Associates for services like Mobile applications on different OS like (Android, I phone, blackberry, windows),Website development (Static, dynamic, E commerce website),SEO Search Engine Optimization, Web applications, Customized software like Inventory, billing, HR portal, real estate portal, restaurant management,Plug ins and CRM / ERP Based Softwares.
* Strong communication skills utilizes for end-to-end project execution and client requirement fulfillment.
* Sales Cycle activities and management.
* Coordination with development team for project update.
* Generating leads in Domestic market and convert it into business deal.
* Maintaining the Client database.
* Regular follow up with the old clients to generate new leads.
* Understand the actual requirement of client and create a technical document with feature list.
* Presentation of Demo software as per the client needs.
* Creation of Quotation with dedicated format.
* Communication with client and negotiation
* Presenting company’s proposal.
* Maintaining client relationship
* Providing post development support to serve better service.
* Post sales activities of Payment reminder, feedback of client on project.
* Reporting to Business Manager and the technical director of the company.
* Monitoring payment cycle of projects.
* Monthly analysis of leads and discuss it with directors for better improvement.
* Creation and updating of Portfolios of the company for Mobile application and Website.
Organization: eClerx Services limited.
Period: August 26th2010 – September 29th 2011.
Designation: Analyst
Role & Responsibility:
* Worked with eClerx as a web developer and managing the www.support.dell.com website and its contents.
* Ability to understand Functional requirements and Technical design documents.
* Participated in Defect Tracking tool using HP TestDirector 9.2.
* Training the new resources and conducting update sessions with them.
* Sharing the best practices, recent success and failure using power point slides in team meeting.
* Ensuring adherence to SLA and set project timelines.
* Weekly conference call with clients and process manager for regular updates of project and to discuss queries.
Project: Revamping of web pages using Content Management System(CMS).
Role: Leading the CMS commercial Team
* The semi static XML based web pages for Dell's support website is been migrated to the CMS environment which is based on the CMS technology.
* The CMS based pages are easier to maintain and update with new improved look and feel. The Workflow is maintained through TFS(team foundation server)
* We were also following the peer audit cycle for quality purposed. We were auditing our own changes and swap within the team for audit.
* Maintaining the track of SLA (ETA) for the defects.
* We Maintained the RU (Resource utilization) sheet weekly and leaves management
* Reporting of weekly deck.
* Utilization of TMS (Translation management system) tool for uploading the content for translation.
* Utilization of QPI (Quality process Initiative) tool (code generator, multiple URL generator, storm auditor)
* Worked on Maxi mine tool used for scrubbing the website and creating error logs.
* Worked on Legacy report quarterly in which we remove all unwanted and commented code to maintain our quality and accuracy of website.
* We also maintained the best coding practices.
* Worked on Dell Brilliant Product Selector (BPS) to set up the images and OS for the various Dell products.
Project: QPI (Quality and Process Improvement) and BPS (Brilliant product selector)
Role: Quality checking (QC).
* Preparing daily report viz. productivity report, quality report.
* Overseeing the team’s overall performance in terms of quality and productivity.
* Giving weekly team’s performance feedback to the project manager, coordinating with team leader to ensure smooth working of project.
Part Time Experience Details (In London)
Organization: Martinz McColl
Period: April 26, 2012 – September 19,2013
Designation: Supervisor
Role & Responsibility:
* Managing the store and till responsibilities.
* Handling the financial entries and banking of the store.
* Marketing of special offers and deals to the customer.
* Daily sales report and weekly graph analyzing.
* Analyzing the marketing strategy by weekly and keep changing the linked in sale products.
* Create a strategy to achieve a weekly sales target.
* Promotional change and marketing of special products.
* Report to the Area manager and senior supervisor on daily basis.
* Explaining the benefits of company’s product to customers as compare to competitors.
* Training of new comers and supervising them for better resource utilization.
MBA Dissertation (Starbucks International Strategy)
* As a part of MBA dissertation I have selected International Strategy of Star bucks as a research topic.
* My research objective was how Starbucks will achieve instant success in Tea drinking country like India.
* Main research covered Brand Image, Consumer behavior, International Strategy of the company.
* Analysis was based on competitive market of coffee, Moreover Many marketing strategy model were used for example PESTEL analysis, BCG Matrix, Marketing mix, SWOT analysis, Porter’s five forces. PESTEL Analysis to gain a deep knowledge of practical situation. On-site survey and questionnaire Methods were used to collect primary data. It was an individual project and total word count of this project was 26000.
Technical Skill Set
* Management Skill: Strategic management, Critical Analysis, Financial ratio Analysis, Leadership, Marketing strategies, Market research, Pricing. Negotiation, Quality Assurance,Software Testing, Client Relationship Management,
* Web Technologies: HTML, CSS, XML
* Application Development Technologies (Basics of PHP, CSS, Word press, Visual Basic, Java, Citrix, Storm ware).
Residential Trip to Italy
* I have attended residential trip of Italy in April 2013 which was organized by London South bank University.
* Visited Four International Companies in Italy
Ceretto Wine Production Company
Mr Salvi Harp Production Company
LavAzza Coffee Company
Uni Credit Bank
* It was a Valuable experience to visit those companies and to get knowledge of the marketing, production, recruitment, financial strategies of the firms.
* It was a complete industrial experience to relate our MBA course theories.
Extra curricular
* Sports: cricket, football, snooker, table tennis
Played BUCS Cricket league from London south bank university club, had a fun of Skydiving at North London skydiving center from 15000 ft.
* Face book: http://www.facebook.com/hardikshah.011188
References
* Ms Ashwini Shinde
HR Manager
**.***************@*****.***
* Vimal Rajpal
Senior process manager
eClerx services limited
*****.******@******.***
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