Customer Service Sales

Tim Bona

763-***-**** ******@*****.*** timbona.com

I am…

A design-driven catalyst for intense innovation

An enterprising doer with a passion for marketing and sales

A problem seeker that provides structure to unclear situations

Education

Hamline University, St. Paul, MN

Bachelor of Arts: Entrepreneurship

University of St. Thomas, St. Paul, MN

Entrepreneurship

Experience

2012 - 2013 Head of Sales

PerformTel

• Launched, managed, and scaled the inside sales department to $50K monthly revenue

• Worked directly with many higher-risk merchants to enhance campaign profitability

• Took lead on all new client campaigns for both sales and customer service

• Continually conducted performance evaluations and set performance goals

• Designed and implemented the recruiting, hiring, and training process

• Consistently exceeded sales quotas

• Wrote and revised sales and customer service scripts

2011 - 2012 Customer Service Agent – Customer Service Manager

PerformTel

• Used labor scheduling analysis to meet call response time goals

• Exercised creative solutions to meet customer retention & sales quotas

• Advised clients on ways to maximize their campaign profitability and longevity

• Interacted with clients on a daily basis to ensure their satisfaction with our service

2010 - 2011 Account Manager

St. Anthony Mobil

• Collected revenue by reminding delinquent accounts

• Verified accounts by reconciling statements and transactions

• Maintained financial security by following internal accounting controls

• Maintained financial historical records by filing accounting documents

• Produced and distributed internal and external financial documents

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