Customer Quality
Resume:
Resume
Amrik Singh
Phone No. 946-***-****
OBJECTIVE:
• To become a distinguished professional in the field of Engineering and to work in Organization that helps
me to explore and utilize my abilities and innovativeness with the scope of recognition and advancement.
PROFESSIONAL QUALIFICATION:
• Diploma in Mechanical Engineering from Punjab State Board of Technical Education and Industrial
Training in year 2014. Total aggregate – 60 %
• ITI (MECHANICAL TRADE Fitter) from Bassi Pathanana, Disst Fatehgarh Sahib 2001. Total aggregate –
71%
• 1 Year Apprentice Training in Swaraj Foundry Division
ACADEMIC QUALIFICATION
• 10+2 from Punjab School Education Board in the year 2003
• 10th from Punjab School Education Board in the year 1999
Computer Knowledge
• Basic Knowledge of computer, Microsoft Office etc.
• Basic Knowledge of Minitab Soft ware for calculates the Process capability and MSA.
CAREER TRACKS:
•
10 Years
Experience in the field of Quality Assurance (Incoming, In process & Final Inspection), SQA, Customer
Relations, Minimizing Customer complaint, Calibration, SPC, MSA, Quality System, Initial Sampling
clearance/New Developments & PPAP run with customer, Joint inspection with customer, Quality tools,
Warranty Analysis, Preparation of 8D reports & implementation of corrective actions for customer
complaints
PROFESSIONAL EXPERIENCE:
• Presently Working with M/S SIGMA FREUDENBERG NOK, Mohali as a Assistant Engineer
• M/s SIGMA FREUDENBERG NOK Pvt. Ltd., ISO/TS 16949:2002, ISO 14001:2004 & ISO 18001:1999
(OHSAS) Certified Company, manufacturing oil seals, valve stem seals & dust seals, joint venture with
Freudenberg Germany & NOK Japan, worldwide leader in sealing technology. Our main customers are
Delphi, Mahindra, Eicher, Bosch, Maruti, Escorts, Honda, Ashoka Leyland, New Holland, Munjal Showa,
Corcos, LML, Gabriel, Endurance etc.
Presently Job Work Areas in Quality Department
Customer Complaint Handling
• The complaint is justified or not justify.
• Update the customer complaint Report
• Inform to internal departments as per customer concerns.
• Verify the Current condition of complaint area.
• Stock inspection in WIP and BSR.
• Analyze the root cause of failure.
• Prepare the 8D report and submit to the customer.
• Training given to the operator for quality concern.
• Prepare the One Point Lesson and Quality Alert.
• Verify the counter measures effectiveness.
Warranty handling
• Collect the all detail related to Failure from marketing and customer.
• The analysis is start after receiving the failure part.
• Analyze the part appearance, dimensional and in Internal testing lab.
• After the analysis prepare a analysis report and review the same internally.
• Analysis report submits to the customer after the internal review.
Joint Inspection
• Arrange all the inputs related to the specific part.
• Check the product as per drawing at the front of customer.
• Satisfy the customer with observations and measuring method.
• Explain the measurement technique specific equipment, which are use for inspection.
• Share the joint inspection report with customer and Sign off the same.
PPAP Audit with Customer
• Arrange all quality related inputs for PPAP audit.
• Attach with Production during PPAP part run and involve with customer during audit.
• Maintain the all customer specific requirement as per the drawing.
• Product inspection done as per drawing.
• Prepare the quality related reports for PPAP Submission.
• Verify the reports and submit to customer for PPAP.
• PPAP Samples send to customer for their verification and PSW.
Customer Specific Requirement
• Generate the customer specific requirement matrix.
• Verify the CSR for all customers.
• Take the actions for abnormal parameters, which are not achieve the CSR.
• Submit the data to customers as per their requirement.
• Audit the internal effectiveness of CSR.
• Training given to down the line subordinates.
• Continue updating the CSR.
SPC
• Maintain the SC parameters are trough the SPC.
• Audit the effectiveness of SPC process and SPC data.
• Plan the corrective action against the failure of SC Dimension.
• Initial SPC requirement is >1.67,and for Mass production is >1.33
• SPC Submit to customer at initial stage and maintain in mass production for audit purpose.
Earlier Job responsibilities
• Responsible for all In process activities of the shift
• Monitor the product critical parameter behavior through SPC.
• Direct responsibility for ensuring compliance to all Quality Assurance/Auditing in the shift.
• To conduct Product audit & layout inspection as per the plan
• Frame the Inspection Standards / Sampling Plan in line with the Customer Standards.
• Analyze the Final Inspection Non–Conformance and Identify the Preventive Action to control the In
Process Inspection.
• Conducting all the Internal Calibration and maintain the records as per the TS requirements
• Preparing all the documents relevant for QA (Control Plan, Work Instruction and Formats).
• More focus on preventive actions & continual improvement
• Responsible for full utilization of manpower in Department.
• Aided in the training of operators on all quality standards and manufacturing procedures
• Evaluate the initial samples as per end customer requirement.
• Part Hand over Development to Production quality record maintain as per quality instruction in Part Hand
over Procedure.
• Inform the concern department if any non conformances observe during Part Hand Over.
Training given to Down the line subordinates.
• Training for Customer complaint awareness.
• New Development Projects.
• Shift Activities.
WORKING OF INSTRUMENT
• 3D CMM 1.We have use Two types of 3D CMM .BH –V504 Size 500x400x400 Manual CMM.
• .M443 Size 400x300x300 Manual CMM.
• CMM Use incoming inspection to PDI Final part inspection. All in process SET UP Approvals, Initial
sample measurement and on line SPC are done ON 3D CMM.
• All measurement record maintained part wise in 3D CMM Set up, Initial samples & PDI.
• Capabilities are also maintained as per customer requirement and internal as per product critical
parameters CP\CPK & PP\PPK in 3D CMM.
• PROFILE PROJECTOR
• CONTRACER (Contour Graph To Check Angle,Dia,Radius, Pitch For Different Type Of Components)
• RADIA METER
• Tool Maker Micro scope (Use For Liner Dimension,Angle,Appearance Check at High Magnification )
• Digital Vernier Caliper, Digital Micrometer & Dial Gauge.
INCOMING QUALITY INSPECTION
• Supllier PPAP Audit and vendor joint inspection.
• CAPA from supplier for any nonconformity in suplies.
• CAPA Audit at vendor site.
• Incoming inspection as per sampling size.
• Supplier rejection report preparation.
• Supllier Audit as per plan.
• Dol process sign off with Supllier.
• Aoi and CSR Matrix preparation.
•
• Rubber, Springs & Metal Part.
•
Springs check Parameters
• Spring length, coil dia, wire dia & spring load.
•
Metal Part inspection Parameter
• Major parameter OD, ID, HT, SHEET THICKNESS.
• Circularity, concentricity, cylendericity, Flatness & perpendicularity are also check at incoming metal part
inspection on 3D CMM.
• For Rubber visual check and Rheometer use for rubber property checks at incoming inspection .
PERSONAL DETAILS:
DATE OF BIRTH 28 APRIL 1983
FATHER’S NAME Mr. Ram Lal
NATIONALITY INDIAN
MARITAL STATUS Married
SEX Male
EXTRA CURRICULARS Playing Cricket, Listing Music
REFERENCES Available on Request
DATE:
PLACE: (Amrik Singh)
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