Customer Service Sales
Resume:
Angelo Mark Lu. Arca
**** ******* ********* ***** **. Manila
**************@*****.***
Objective: Seeking a good opportunity in a good company that enables me to improve my
skills, increase my practical experience, fulfill my personal ambitions and expand my
knowledge.
PERSONAL DATA
Age : 22
Date of Birth : August 18, 1992
Place of Birth : Tondo, Manila
Civil Status : Single
Religion : Roman Catholic
EDUCATIONAL BACKGROUND
Tertiary - Bachelor of Science in Information Technology
Our lady Of Fatima University
Valenzuela City
SY 2009 - 2013
Secondary - LakanDula High School
2252 J. Luna St. Gagalangin, Tondo Manila
SY 2005- 2009
Primary - LakanDula Elementary School
Solis, Tondo Manila
SY 1999-2005
WORK EXPERIENCE
2014 - 2015 Vicma Marketing Corporation
Customer Service Staff
• Answering all questions and concerns of wholesale customers
• Create Service-Pullout Slip (SPOS), Customer Return Slip, and
Return upon Delivery Report.
• Manage all Account deductions from wholesale customer which
item is defective or only for return.
• Create agent request to have sample of new and old items.
2013 - Philippine Long Distance Telephone Company. Opsim/Central Office/Sales
Department and field. In my work at PLDT as a trainee, I learn a lot
especially in hardware field. I learn on how to configure the network,
install telephone and DSL. In sales department, they teach me to be
more patient and to be kind to the customer. I also learn to be a good
trainee and be responsible to my task.
SKILLS
General: Microsoft Word, Excel, PowerPoint, Basic Networking
Web Development: HTML, PHP
Programming Languages: Java, Visual Basic 2008.
Multimedia: Movie Maker, Flash Animation
SEMINARS ATTENDED
Tech Tutor 3 (Paradigm Shift in ICT Learning to Reach the Unreached)
Mr. Jerry Liao
October 4, 2011
Advance Robotics Seminar
Mr. Julius S. Mallari
September 1, 2012
CHARACTER REFERENCE
Bernard Leonardo
Account Manager
Contact no.: 091********
Vicma Marketing Corporation
Joseph D.C. Maniego
Instructor, College of Computer Studies
Contact no.: 091********
Our Lady of Fatima University
I hereby certify that the above information is true and correct to the best of my
knowledge and belief. Any false information will be sufficient ground for my dismissal.
Angelo Mark Lu. Arca
Name and Signature of Applicant
Contact this candidate