Customer Service Sales
Resume:
PERSONAL INFORMATION Michael Mariner
Atlanta, Georgia
*******.********@*****.***
PERSONAL STATEMENT Michael is a proactive, analytic individual with
aggrandizing experience in: sales, banking, and global
relations. He has four years of sales and customer service
experience, one year of financial services experience, and
formerly interned for the federal government. Michael
enjoys analysing and reviewing documentation, and
comprehends balance sheets, income statements, and cash
flow statements fluidly. He exceeds goals and continues to
lead the North Atlanta market for two consecutive quarters
in terms of sales. Michael is fluent in Spanish and
Polish.
WORK EXPERIENCE [pic]
29 Apr 2014-Present Bank Teller
Wells Fargo and Co., Roswell (United States)
Collaborating with clientele and initiating rapport
Advocating banking products and maximizing product per
client
Referring clients to specialized representatives for
additional product enticement
6 Oct 2011-6 Jun 2012 Intern
United States Department of State, Krakow (Poland)
Travelled internationally and conducted in-depth research
analysis
Designed and edited documentary footage for government
records
Analysed confidential information and drafted reports
Collaborated with various diplomatic personnel on
specialized projects
8 Dec 2007-11 May Telemarketer
2011
Lynchburg College, Lynchburg (United States)
Lured substantial monetary donations
Assisted in cohesive marketing and sales tactics
Processed customer payments
EDUCATION AND [pic]
TRAINING
18 Oct 2011-Present Master of Arts in Central and Eastern European
Studies
Jagiellonian University, Krakow (Poland)
14 Oct 2012-5 Jun Diploma in Global Relations
2013
European Academy of Diplomacy, Warsaw (Poland)
28 Aug 2007-15 May Bachelor of Arts in International Relations and
2011 Spanish
Lynchburg College, Lynchburg (United States)
8 Jun 2009-19 Jul Study Abroad
2009
Nicholas Copernicus University, Torun (Poland)
PERSONAL SKILLS [pic]
Other language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken Spoken
interaction production
Spanish C2 C2 C2 C2 C1
Polish C1 C1 B2 C1 B2
Levels: A1/A2: Basic user - B1/B2: Independent user -
C1/C2: Proficient user
Common European Framework of Reference for Languages
Communication skills Comprehends other languages such as: German, Ukrainian,
Russian, French, Portuguese, and Slovakian
International traveller; culturally aware
Academic and social writer with several publications
Client-orientated; able to establish solid rapport
Organisational / Board Member of Joseph and Sarah's Caring for Veterans
managerial skills
Computer skills -Microsoft PC applications (Word, Publisher, Excel, and
Power Point).
ADDITIONAL [pic]
INFORMATION
Honours and awards "Rookie of the Year Award" 2008
"Certificate of Excellence" 2012
"Small Business Advocate Award" 2014
"On the Watch Award" 2014
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