Help Desk

Phillip Z. Magos

Email: ************@*****.*** Temecula, CA 92592 760-***-****

LinkedIn: https://www.linkedin.com/pub/phillip-magos/73/74/709

Facebook: https://www.facebook.com/phillip.magos

Education

B.A. Business Administration, Management & Marketing

Tabor College, Kansas

Skills

Microsoft Suit (Excel, Outlook, Strong verbal & written communication

PowerPoint, Word, Publisher) skills.

Excellent analysis, Strategic & sound

Google Analytics, Drive, Gmail, &

reasoning.

Calendar.

Ability to coordinate with technical,

Windows XP, 7, & 8.

non-technical, and business personnel at all

Research and invests in securities.

levels.

HTML & CSS.

Organized, decisive and Solves

Knowledge of SQL.

Problems.

Experience

Management Intern

January to February 2015. Bluejay Lanes, KS

• Work closely with the town’s Economic Development Director, Hillsboro Development Corp.

• Handle sales & operate cash register.

• Created hard ads, advertised on Facebook, generated a modest 23 likes to date, resulting in

increased customer base.

• Troubleshoot and repair bowling machines and scoreboard.

• Used excel to track sales and customer demographics.

IT Help Desk

August 2012 to January 2015. Tabor College, KS

• Resolved over an estimate of 384 hardware, software, and network related issues.

• Work closely with management and CIO to assist with seasonal and special projects.

• Manage ticket request and user information using SysAid and Aruba Networks applications.

• Reimage windows OS & Maintain confidential network and admin user and password information.

• Work with Aruba Networks and Sys Aid applications.

• Install, modify, and repair computer hardware and software.

• Assist in installing and maintaining workstations, mobile devices, and printers.

• Respond to incoming phone, voicemail, email, and in person requests for support from Staff,

faculty, and students.

Contact this candidate