Technical Writer
Resume:
Trisha McKee *** Cemetery Ave
Roaring Spring, PA 16673
**************@*****.***
OBJECTIVE Challenging writing position
SUMMARY OF QUALIFICATIONS
Eight years' experience in technical writing and editing
Software experience
Ability to analyze needs for and create training environment
EDUCATION
B.A. English, July 2003
Penn State, Altoona, PA
RELEVANT EXPERIENCE
Customer Service Representative, Roaring Spring, PA, November 2012 -
Present
Smith Transport
Ensures loads are scheduled and deliveries are made in a timely manner.
Resolves any issues and/or concerns customers may have.
Documents any delays and/or problems for future review. Works to create
a manageable solution so there are fewer issues.
Works with customers to receive additional freight in needed areas.
Technical Writer, State College, PA, October 2007 - December 2011
Optical Image Technology, Inc.
Wrote user-friendly, original documentation for updates and
modifications.
Developed templates to provide consistency and professional appearance
in up-to-date software documentation.
Worked with Development to create accurate, comprehensible
documentation of software for in-house training and customer support,
including procedural software user manuals, training materials,
software user release notes, website content, and troubleshooting
guides.
Edited documentation to ensure consistency, accuracy, and quality.
Technical Writer / Instructional Designer, Johnstown, PA, July 2003 -
October 2007
MountainTop Technologies, Inc.
Supported all business units of MountainTop through research, editing,
writing,
and reviewing company-related materials.
Assisted in the development of state-of-the-art products and training
support
materials.
Assisted in the writing of government/military proposals.
Supported proposal development efforts.
Provided writing/editing support to all company divisions.
Enhanced and refined peer review process to increase quality and
decrease error instances.
Implemented processes and provided suggestions to aid ISDs and other
personnel in improving quality in all deliverables.
Conducted research to locate training content, formatted and organized
content, performed quality assurance checks, and edited administrative
training documents, training proposals, reports, storyboards, project
schedules, and marketing materials.
Designed course for DAU/Anti-Tamper and ESP, including text content,
knowledge reviews, and graphics.
Resolved issues/concerns related to courses.
Senior Editor / Project Manager, March 2002 - July 2004
The Secret Shopper Company
Oversaw the editing of junior editors, ensuring quality and facts.
Scored the editing and worked with editors to improve their overall
performance.
Worked with clients to establish weaknesses, strengths, and overall
goals.
Created monthly status reports, emphasizing strengths and developing
methods to improve weaknesses.
Worked with clients on issues, questions, and training methods.
Worked with shoppers to get the most quality information on reports,
contacting them with any questions regarding information provided and
providing them with solutions on any obstacles they encountered.
Ensured all shops (which could amount to 500 stores for some clients)
were filled monthly and reports were turned in on time with detailed
information.
Business Writing Instructor, July 2002 - July 2004
NCPMS
Created a basic format and online learning environment for the Business
Writing course.
Created weekly lesson plan and assignments related to Business Writing.
Worked with students to aid them in reaching their highest potential.
Arranged weekly chat seminars with specific topics (e.g., grammar
issues, editing, freelance work).
AWARDS AND ACTIVITIES
Pennsylvania Governor's School for the Arts
Alpha Lambda Delta
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