Customer Service Representative

Rachel L. ALLEN

**** *. ***** ***** ***** Holland, IL 60473

708-***-**** *.*******@*****.***.***

objective

To obtain an internship in a Healthcare Administration environment, which

will incorporate my academic interests, interpersonal skills, and research

experience.

Education

Eastern Illinois University Charleston, IL

B.S Healthcare Administration & Minor Business Management

(08/2013-Anticipating 2017)

Thornwood High School South

Holland, IL

(08/2009-06/2013)

Employment

Eastern Illinois University Andrews Hall -Desk Assistant

Charleston, IL

Explain, interpret college housing policies.

(08/2014- Present)

Solving resident's problems in a timely matter.

Participate in bi-weekly staff meetings.

Assist in advisement and counseling of students.

Completed an annual facility inventory and report.

Perform general office duties such as typing, operating office machines,

answering calls and sorting mail.

Big Lots - Customer Service Representative/ Cashier Clerk

Indianapolis, IN

Process exchanges and refunds. (Summer

05/2014-08/2014)

Maintain periodic transaction reports.

Provide customers with products and face pace service.

Resolve

customer complaints in a proactive manner.

Brunswick Zone Bowl - Customer Service Representative

Chicago, IL

Answer phones and respond to customer requests.

(12/2011-09/2013)

Provide customers with product and service information.

Provide customers service in a fast paced environment.

Develop knowledge of sale and events in order to assist customers.

Work as a part of a team, collaborating on new initiative to provide better

service.

References

Janyce Wade- Dean of student standards

Phone Number: 708-***-****

Kelsey Cripe- Resident Director of Andrews Hall

Phone Number: 217-***-****

Contact this candidate