Administrative Assistant Customer Service

M E L ISSA FONSECA

Email: **********@*****.***

**** ** ** * ***** #2-F Brooklyn, NY 11204

( M): 718-***-****

OBJECT I VE:

To obtain a position with an established company that w ill fully utilize my

skills and abilities

while also providing room for growth and advancement.

E MP LOYME N T H ISTORY:

P roject Renewal New York, NY

F ront Desk Concierge October 2013-P resent

Manage front desk duties, multi-line switchboard

Deposited all rents from tenants

H andled all mail and packages

Assure prompt and positive action on all resident complaints,

q uestions, concerns and suggestions as well as conduct quality assurance

follow-up; respond to inqui res regarding services a building issues.

Ensure building security and safety for tenants to include guest

r egistration (chick identifications), call to the tenant to announce the

p erson(“s) who is visiting/delivering, etc., or other means to maintain

security.

Report incidence of a serious matter or natu re to the Superintendent

o n duty. Assist and coordinate with new move-ins as necessary.

Listen and work with the residents who present service

opportunities that other staff employees cannot resolve.

PathStone I nc. A lbion, NY

Administrative Assistant / Receptionist December 2010- October 2013

Manage front desk and, multi-Line switchboard

P rovided secreta rial and administrative support to management and

staff members

Coded and filed mate rial according to the established procedures

Purchased, received and stored the office supplies ensuring that

supplies are available and equipment fully operational

Facilitated a class of 30, educated them about H I V/Aids, STD’s

L ansner &Kubitschek N ew York, NY

Reception/Administration April 2006 – November 2009

Met and greeted incoming guests

H andled all incoming calls to main line and t ransfer appropriately to

staff

Coordinated and scheduled attorneys, paralegals calendars

Greeted clients, prospects, lawyers at the office

Entered T imesheets

Activated/deactivated billing codes in copier/scanner

The end of the month bills and wips

Distribution of mail

Coordinated the pick-up and delivery of express mail (Fed-Ex,

U PS,)etc.

Served and F iled legal papers in court

Responsible for imputing pertinent client and employer I nformation

i nto data base

Melito&Adolfsen PC New York, NY

Administrative Assistant F ebrua ry 2002-October

2004

Assured completion and processing of payroll for staff of 350

Ordered office supplies

Kept records of all depositions

Coordinated all events such as ma rathons, pa rties and t ravel

schedules

ED UCAT ION AND ADVANCED T RA I N I NG:

American Business I nstitute- 15 month certified course, 1985

A lbion Computer Repair- 2005

Health Educator 101- 2005

SK I L LS:

Customer Service, P roficient in M icrosoft Word, type 55 words per minute,

9,000 keystrokes

in Data Ent ry scan, Computer Literate, Knowledge T r ialwor ks, Tabs, file,

Serve and file legal

documents in all courts. Knowledge of manual medical billing.

Bilingual/Spanish

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