Kristy L. Malone

*** ********* *****

Bloomingdale, IL 60108

630-***-****

acpadv@r.postjobfree.com

OBJECTIVE: Career opportunity to apply knowledge in the medical,

office, customer service and insurance billing field. A team

player with high energy level, adept at recognizing

customers’ needs and solving complex issues.

WORK EXPERIENCE:

2012- 2015 Illinois Fire and Safety

Purchasing Coordinator responsible for inventory

management, sourcing for the lowest cost provider.

Contract and price negotiation. Created our MSDS manual.

Responsible for Hazmat and non Hazmat shipping.

2009-2011 Melaleuca

Online marketing executive for an international health and

wellness pharmaceutical company. I placed online marketing

ads, called potential customers, recruited other marketers and

scheduled appointments and training sessions.

2008-2010 MD Quality Billing

President and owner of a third party billing service. I input the

patient data into our medical information system, filed all the

claims and appealed the denials and requested prior

authorizations.

2004 -2008 Bastian Voice Institute

Insurance Specialist, Customer Service, front desk/reception

duties. Responsible for insurance benefit verification and

authorization for all patients with multiple insurance companies.

Also assisted the physicians with medical procedures and

scheduling and coordinating surgery and tests. Also performed

billing duties and filed appeals for denied claims, assisted with

CPT and ICD-9 coding.

2001-2004 RehabTech Inc.

Customer Service and Data Entry. Responsible for verifying

medical benefits for various insurances, filing for approval for

Medicare and Public Aid, managing orders for over two hundred

patients, scheduling appointments and deliveries for patients,

ICD-9 coding and writing letters of medical necessity.

Orsini Home Medical Equipment

1999 – 2001 Respiratory/Enteral Case Manager- Responsible for maintaining

monthly orders managing over 350 individual patients. Range of

duties includes- order entry, insurance verification, and

dispatching order to delivery technician. Create and made

delivery schedule. Responsible for training fellow associates in

customer service.

American Airlines, Chicago, IL

1996- 1999 Provided customer service to this organization through a wide

variety of challenging circumstances.

- Responsible for scheduling of daily assignments of twenty-five

associates. Worked along side many Government agencies

translating and processing passengers. Helped in the recovery

of lost merchandise.

SKILLS: Computer knowledgeable in the following programs: Excel,

Microsoft Word, Mestamed, Dezine, Zotec, Nextgen, Navicure

clearinghouse, automated service and businessworks. Possessing

strong communications skills verbal and written.

EDUCATION: Penn Foster Career School

Certified Medical Biller/Coder, November 2007

Wright College, Chicago, IL

Associates Degree of Science, December 1997

RERERENCES: Available Upon Request

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