Customer Service Medical
Resume:
Kristy L. Malone
Bloomingdale, IL 60108
**********@***.***
OBJECTIVE: Career opportunity to apply knowledge in the medical,
office, customer service and insurance billing field. A team
player with high energy level, adept at recognizing
customers’ needs and solving complex issues.
WORK EXPERIENCE:
2012- 2015 Illinois Fire and Safety
Purchasing Coordinator responsible for inventory
management, sourcing for the lowest cost provider.
Contract and price negotiation. Created our MSDS manual.
Responsible for Hazmat and non Hazmat shipping.
2009-2011 Melaleuca
Online marketing executive for an international health and
wellness pharmaceutical company. I placed online marketing
ads, called potential customers, recruited other marketers and
scheduled appointments and training sessions.
2008-2010 MD Quality Billing
President and owner of a third party billing service. I input the
patient data into our medical information system, filed all the
claims and appealed the denials and requested prior
authorizations.
2004 -2008 Bastian Voice Institute
Insurance Specialist, Customer Service, front desk/reception
duties. Responsible for insurance benefit verification and
authorization for all patients with multiple insurance companies.
Also assisted the physicians with medical procedures and
scheduling and coordinating surgery and tests. Also performed
billing duties and filed appeals for denied claims, assisted with
CPT and ICD-9 coding.
2001-2004 RehabTech Inc.
Customer Service and Data Entry. Responsible for verifying
medical benefits for various insurances, filing for approval for
Medicare and Public Aid, managing orders for over two hundred
patients, scheduling appointments and deliveries for patients,
ICD-9 coding and writing letters of medical necessity.
Orsini Home Medical Equipment
1999 – 2001 Respiratory/Enteral Case Manager- Responsible for maintaining
monthly orders managing over 350 individual patients. Range of
duties includes- order entry, insurance verification, and
dispatching order to delivery technician. Create and made
delivery schedule. Responsible for training fellow associates in
customer service.
American Airlines, Chicago, IL
1996- 1999 Provided customer service to this organization through a wide
variety of challenging circumstances.
- Responsible for scheduling of daily assignments of twenty-five
associates. Worked along side many Government agencies
translating and processing passengers. Helped in the recovery
of lost merchandise.
SKILLS: Computer knowledgeable in the following programs: Excel,
Microsoft Word, Mestamed, Dezine, Zotec, Nextgen, Navicure
clearinghouse, automated service and businessworks. Possessing
strong communications skills verbal and written.
EDUCATION: Penn Foster Career School
Certified Medical Biller/Coder, November 2007
Wright College, Chicago, IL
Associates Degree of Science, December 1997
RERERENCES: Available Upon Request
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