Administrative Assistant Manager

Dawn E. Dovel

Office Manager, Administrative Assistant,

Dental Insurance Specialist, Patient Care

Coordinator

**** ***** **. **, **** Bay, FL 32907

Phone: 321-***-****

E-Mail: *********@*****.***

Experience

*Rockledge Dental

Position: Office Manager

Duties: Manage day-to-day operations of the

dental office; manage office budget; recruit, hire and

develop

office teams; seek ways to improve functionality of

the office; negotiate fees with patients and dental

labs;

process insurance claims; maximize practice

revenue; manage and order supplies; maintain

adequate staffing

levels to cover busy periods; ensure cash drawer is

reconciled daily; greet and welcome patients;

schedule

follow-up and recall appointments; ensure that all

reports are completed; reconcile employee payroll;

manage

patient relations; dental software expertise (i.e.,

QSI, CPS, Kronos, Orbit)

Achievements: changed unprofitable office into top

producer in the region; named number one manger

in office

regional rankings

*The Office of Deborah L. Kearney, DDS, P.A.

Position: Patient Care Coordinator, Sr.

Duties: Performed patient check in and out,

assisted doctor with clerical duties, billed

insurance companies, presented/planned

treatment options, researched/resolved billing

and insurance issues via internet, phone or mail;

posted patient and insurance company

payments, billing/payment adjustments, time

management scheduling, dental software

expertise

(i.e., Softdent).

*Dentaland of Melbourne

Position: Office Manager

Duties: Employee training, benefits, payroll;

HIPAA/OSHA compliance, collections, extensive

customer/patient relations duties, Insurance

billing/coding, treatment plan presentation,

financial arrangements; A/R, A/P, deposits;

consulting with patients/doctor to implement

effective treatment strategies, set and manage

budgets, strive to meet production goals by

devising and implementing yearly plans.

*United Dental Group

Position: Dental Coordinator/Insurance Manager

Duties: Customer service facilitator, scheduling,

managing multiple line phone system, insurance

verification/filing, patient record maintenance,

mail management, payment coordination and

achieving daily production goals.

*Babcock Dental

Position: Bookkeeper/Receptionist/Office

Coordinator

Duties: Patient check in and out, insurance

monitoring (Medicaid and private), all non-clinical

office

responsibilities but not limited to treatment

scheduling, collections and patient support.

*FMC Corporation, Bannockburn, Illinois

Industry: Architectural, Engineering and Related

Services

Position: Administrative Assistant- International

Division

Duties: Service department coordination

including develop travel itineraries, secure

visas, coordinate meetings, manage activities of

all service representatives, create

day-to-day progress reports of each service

representative, manage division

production status monthly newsletter.

Contact Info: FMC Corp.-Linkbelt Division: sold

Education A.A. College of Lake County, Grayslake, IL

Various seminars, workshops, training sessions

pertinent to positions

Skills

Mac/PC user,

Microsoft Office and

previously mentioned

dental software

Contact this candidate