Manager Customer Service

James A. Davis

*** ********** ***. ******, **. **115,

P: 404-***-****, E: **********@*****.***

EDUCATION: Herzing University

Medical Coding & Billing Specialist/Medical Information Management Diploma (3.7 GPA), graduated in May

2014.

PROFESSIONAL SKILLS AND QUALIFICATIONS:

Medical Coding & Billing (ICD-9/10&CPT), Business/Administrative Management, District Management, HR,

Payroll, Training, Microsoft Word, Excel, Outlook, PowerPoint, and type 36 wpm.

EXPERIENCE:

Comfort Keepers

Scheduling Manager-Temp, October 2014 - December 2014

• Managed the scheduling of 70+ caregivers who provided in-home care for over 120+ clients.

• Provided customer service to over 120 clients, as well as in-home visits myself to insure level of care.

• Coordinated training visits, meet & greet visits, and provided new client/patient intakes, and collections.

In-Home Health Care

Caregiver (Live-In)/Administrative/Finance Manager, May 2011- August 2014

• Provided lite medical and personal health care, and aided in transfers, walking, toiletry, feeding, ambulatory assistance.

• Managed patient blood sugar, blood pressure, ordering prescription medications, and physician appointments.

• Aided the family with the day to day management of the household, observation, errands, and provided 24 hour services.

Tucker Community Thrift Shop

Store Manager, January 2009 – May 2011

• Handled all data entry, bookkeeping, accounting, administrative management and payroll procedures.

• Developed donation and consignment programs to generate non-stop merchandise to the store.

• Managed all merchandising, advertising, Human Resources (HR), and promotions inside and outside of the store.

• Developed new ways to generate sales globally with networking and the internet, and consignments.

Advantage Sales & Marketing

District Manager (28 Locations), September 2004 – May 2009

• Responsible for data entry, productivity, employee schedules, monthly in-store training sessions, monthly workshops, hiring,

disciplinary issues, payroll, Human Resources(HR), and administrative management and meeting all time sensitive deadlines.

• Supervised the service, special projects, and reset construction inside 28 Home Depot locations.

• Managed Field Merchandising Representatives who serviced departments in all 28 locations.

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