Customer Service Management

Jamieson Forbes

*** ********** ***** ******, ******* N6G 1P4

Phone: 607-***-**** E-Mail: ********@**********.***

Education

Binghamton University, State University of New York

School of Management

• Bachelor of Science in Management – Consulting & Leadership and Marketing Dual Concentration

• Overall GPA: 3.24/4.00

• 2012, 2013, 2014 America East Academic Honor Roll

• 2012, 2013, 2014 Binghamton Athletic Director’s Academic Honor Roll

• Fluent in French

Relevant Coursework

• International Business, Marketing Strategy, Advertising, Market Research, Organizational Behavior

• Management Information Systems, Operations Management, Computer Tools for Management, Statistics for

Management, Advanced Computers Tools

• Financial Accounting, Managerial Accounting, Cost Accounting

Business Projects

Futuring For PepsiCo, Binghamton University, MGMT 311 January 2014 – May 2014

Identify trends likely to be seen within the STEEP model over the next ten years

•

Research and educate other team members on economical and technological trends

•

Relate discovered trends’ impact on Pepsi Co. from a financial perspective

•

Project Pepsi Co.’s financial future of 2024 in a fifteen page written research paper

•

Leadership

Division I Men’s Soccer, Binghamton University August 2011 - Present

Team Co-Captain, January 2014 – Present

Center Back, August 2011 – Present

• Devote average of 30 hours per week to training, practices, meetings, and games

• Serve as team co-captain, providing leadership and mentoring to teammates

• Assist head coach in planning training sessions and providing valuable player feedback

• Participate in national tournaments and games across the United States gaining valuable exposure

Internships

The Campus Special May 2014 – August 2014

Account Executive

Worked one-on-one with local business owners selling advertising space on four marketing platforms – print, mobile,

•

online, and digital

Experienced all aspects of consultative selling, from existing account management, lead generation, and cold calling to

•

needs analysis, closing, and post-sales service

Mastered new product information and demonstrated excellent communication skills with my clients and regional sales

•

manager

Managed client portfolios, scheduled meetings, signed contracts, provided customer service, handled accounts

•

receivables, and met production deadlines

Contact this candidate