Project Manager Customer Service

Lanette Paula Randolph

LR

Phone: 213-***-****

Email: *******.********@*****.***

Objective Seeking a challenging Analyst, Coordinator or Administrative position in the Los Angeles

metropolitan area. Areas of interest are Business Management, Commercial Real Estate,

Construction, Facilities, and Operations.

Summary Multi-faceted, self-motivated, administrative professional with 10+ years of experience supporting

executives, and managers to improve internal operations. Offering a unique combination of

analytical skills and experience including facilities, vendor management, property management,

finance, procurement, and logistics. Very diversified skill set covering administrative, human

resources, payroll, budget management, accounts payable, marketing, and project management.

Major strengths include excellent inter-personal, phone and written communication skills.

Professional, flexible, creative, and service-oriented with leadership ability, strong team player,

attentive to detail, and dutiful respect for compliance in all regulated environments. Possessing a

thorough grasp of operational goals, and a clear vision to accomplish company goals.

Experience JLM Staffing, Assistant Administrative Analyst

Los Angeles. California March 2015 – April 2015

As a temporary employee for Los Angeles County, Metro Transportation, Diversity & Economic

Opportunity Department (DEOD), provided an analytical process for the rollout of a new finance

process system called B2G Now. Worked directly with the Project Manager for B2G Now process

improvement to collect analytical information for project rollout database and track Prime

Contractors through the use of a detailed log. Identified inconsistencies between two databases

currently in use within DEOD. Reviewed Metro contract files, award letters, contracts and exhibits

for consistency regarding pertinent information. Coordinated with the Metro Contract

Administrators and DEOD Representatives to collect newly awarded contracts, DBE/SBE

commitment goals, completion percentages, contract completion times, and current DBE/SBE Form

103’s. Worked with Project Manager to establish system training dates for Prime Contractors.

Identified all training attendees accordingly. Organized logistics for training seminars. Prepared

announcement letter for mail merge, prepared email blast for training dates and an ongoing

training confirmation log of named attendees.

AppleOne Employment, Commercial Property Tenant Coordination Assistant

Los Angeles. California October 2014 – November 2014

As a temporary employee for RiverRock Real Estate Group, provided office management and

administrative support to a commercial real estate property management firm. Responsibilities

included proposal and contract monitoring, accounts payable/receivable, tenant and vendor

database management, input and monitor work order requests and provide customer service to

tenants. Prepared tenant bill-backs on a monthly basis (including utility billings, work orders, labor

charges, and after-hours HVAC charges).Collected and data entered all certificates of insurance,

review for compliance with lease agreement and monitored database for expired certificates of

insurance. Sent communications to appropriate staff for all building access. Served as a technical

resource for computer software and other office equipment and procurement of

equipment/supplies.

Professional Staffing Resources, Commercial Property Tenant Coordination Assistant

Los Angeles. California July 2014 – July 2014

As a temporary employee for Davis Partners, Inc., provided office management and administrative

support to a commercial real estate property management firm. Responsibilities included proposal

and contract monitoring, accounts payable/receivable, tenant and vendor database management,

input and monitor work order requests and provide customer service to tenants. Prepared tenant

bill-backs on a monthly basis (including utility billings, work orders, labor charges, and after-hours

HVAC charges).Collected and data entered all certificates of insurance, review for compliance with

lease agreement and monitored database for expired certificates of insurance. Sent

communications to appropriate staff for all building access. Served as a technical resource for the

office.

Administrative Assistant III, Austin Community College

Austin, Texas June 2009 – October 2012

Provided administrative support and office management in the Student Services Department.

Responsibilities included budget management, web page updates, procurement requests, P-card

management, accounts payable, typing, data entry, filing, and event planning. Served as a

technical resource for computer software and other office equipment.

Accomplishments

• Managed department budget successfully for three years by using all allocated school

funds without exceeding budget thresholds of up to 1 million dollars.

Contracts and Billing Administrator, Dynamic Sports Construction

Leander, Texas October 2007 –April 2008

Temporary assignment. Managed the contract process of analysis, assessment, supplier sourcing

and selection, contract administration, compliance monitoring and billing protocol. Responsible for

review, negotiation, changes, additions, deletions, and processing of contracts and purchase orders

from General Contractors and Owners. Planned and coordinated contract management documents

and implementation to the product support team in the field. Worked closely with legal team.

Utilized QuickBooks for billing and banking.

Accomplishments

• Managed contracts for approximately 18 new sales opportunities per month without legal

incident.

• Implemented new filing system to streamline research process.

Project Coordinator (onsite), Tribble and Stephens Constructors

Houston, Texas April 2006 – August 2007

Project in Round Rock, TX - Provided support to Project Director, Project Manager, and

Superintendent onsite at retail construction projects. Screened and processed Applications for

Payment and invoices. Tracked Field Change Authorizations and Change Orders. Collected lien

releases and distributed payment checks to subcontractors. Assisted in resolution of payment

issues. Administered check requests, timesheets, expense reports, and vacation requests.

Responsible for posting of all project drawing sets. Coordinated project closeout activities.

Researched suppliers in preconstruction database. Typed Letters of Intent and collected

Certificates of Insurance, Performance and Payments Bonds and credit references. Completed

Accident Reports and OSHA Inspection Reports. Attended meetings and record all

Safety/Subcontractor Meeting minutes. Attended meetings and record all Owner/Architect/General

Contractor Meeting minutes. Procured jobsite trailers, storage trailers, and rental equipment.

Procured materials as directed by superintendent. Maintained project Security Log Binder, Testing

Binder, and all Subcontractor files.

Accomplishments

• Assisted in completion of projects on time and on budget. Received bonus for outstanding

efforts.

Procurement Assistant, CH2M Hill Constructor

Dallas, Texas April 2005 – March 2006

Temporary assignment in Dallas corporate office. Provided support to Manager of Procurement.

Assisted with bid package preparation. Prepared and submitted Requests for Quotes (RFQ). In

purchasing, negotiated and expedited price and delivery terms to meet project schedule.

Consulted with engineering and construction management to clarify material requirements.

Prepared/reviewed/tracked Consultant Services Agreements, Subcontracts, Purchase Orders, and

Change Orders. Responsible for screening/processing Applications for Payment, Schedule of Values

and invoices for accuracy and contract compliance. Tracked Field Change Authorizations and

Change Orders. Collected lien releases and distributed payment checks to subcontractors. Assisted

in resolution of payment issues. Interfaced with Accounts Payable to process new vendor set up in

Oracle. Withheld full or partial subcontractor payments, assessed liquidated damages, funds

recoupment for storage solutions to enforce contract sanctions. Monitored project accounting in

Oracle to ensure accuracy of charges and contract compliance. Performed audits for procurement

compliance. Administered check requests, timesheets, expense reports, and vacation requests.

Coordinated project closeout activities. Maintained project file history and computerized

procurement records.

Project Coordinator (onsite), Tribble and Stephens Constructors

Houston, Texas January 2005 – August 2005

Project in Frisco, TX – Temporary assignment. Provided support to Project Director, Project

Manager, and Superintendent onsite at retail construction projects. Screened and processed

Applications for Payment and invoices. Tracked Field Change Authorizations and Change Orders.

Collected lien releases and distributed payment checks to subcontractors. Assisted in resolution of

payment issues. Administered check requests, timesheets, expense reports, and vacation

requests. Responsible for posting of all project drawing sets. Coordinated project closeout

activities. Researched suppliers in preconstruction database. Typed Letters of Intent and collected

Certificates of Insurance, Performance and Payments Bonds and credit references. Completed

Accident Reports and OSHA Inspection Reports. Attended meetings and record all

Safety/Subcontractor Meeting minutes. Attended meetings and record all Owner/Architect/General

Contractor Meeting minutes. Procured jobsite trailers, storage trailers, and rental equipment.

Procured materials as directed by superintendent. Maintained project Security Log Binder, Testing

Binder, and all Subcontractor files.

Accomplishments

• Assisted in completion of projects on time and on budget. Received bonus for outstanding

efforts.

Call Center Customer Representative, Home Depot

Irving, Texas August 2004 – February 2005

Temporary assignment. Provided customer service in Home Depot Regional Call Center. Handled

incoming calls from vendors and customers. Resolved issues involving complaints. Scheduled

installations, researched billing, order status and communicated warranty information to

customers. Performed data entry and processed lien waivers for vendor payment. Encouraged new

sales when appropriate.

Project Specialist for Facilities Design and Construction,

Kaiser Permanente

Sunset Office, Hollywood, California June 2001 – January 2004

Responsible for multiple projects simultaneously within a service area. Responsible for reviewing

construction proposals and administering a variety of architectural and engineering contracts and

amendments. Entered technical information in contracts such as Location, Scope of Work, Contract

Amount, Terms and Conditions, start and Completion Dates. Entered technical information into

contract amendments such as changes in Scope of work, added or deducted Dollar Amount, and if

changes affected Completion Date. Coordinates and maintains contract management policy and

procedure manuals. Tracked status reports, invoices with contract dollars, A/R, heavy phone

contact, negotiation of bills, data entry. Prepared Applications for Payment, OSHPD pre-payments,

IT and Project Manager Recharges. Built and managed relationships with construction,

architectural, interior design, signage, and IT vendors. Reviewed Field Authorization and Change

Order Requests. Administered Check Requests and Work Orders for Project Managers. Compiled

spreadsheets for auditors and monthly department overhead variance from General Ledger

Reports. Performed internal audits and troubleshooting on problem contracts. Administered

department personnel matters such as payroll and expense reports for thirteen employees.

Prepared materials and attended monthly financial meetings.

Accomplishments

• Successfully passed all internal audits.

Project Coordinator/Office Manager, Griffin Property Management, Prosperity Properties

Calabasas, California October 1998 – May 2001

Responsibilities include executive support to the President of a real estate management company.

Directly supervised two clerical personnel and indirectly supervised four Administrative Assistants.

Reported directly regarding such issues as employee seminars, job descriptions, employment

letters, personnel status changes, labor attorney consultations and attendance trends. Monitored

overhead budget, processed invoices, administered check requests and expense reports.

Negotiated vendor contracts, oversaw office maintenance and improvements. Managed special

projects such as move logistics, event planning, employee perks, and risk management. Prepared

meeting materials and attended weekly executive and departmental meetings. Performed Notary

duties.

Accomplishments

• Implemented cost saving measures, and employee motivation events.

• Managed office budget within parameters. Received bonus for outstanding efforts.

Education Austin Community College

Associate of Applied Science Degree March 2007-December 2007

Real Estate Management

Bachelor of Science Degree 2009- in progress

Communication, Major; Business Management, Minor

• Typing 50 wpm

Computer

• PC or MAC proficient

Skills

• Advanced skills in Microsoft Outlook, Word, Excel, PowerPoint, Access, Visio, accounting software

• Photoshop, Picasa, PageMaker, web page software

• Internet Explorer, Google Docs, SharePoint, and social media

Available upon request.

References

Contact this candidate