Customer Service Sales

Isabel Urena

Technician and scriber

Perth Amboy, NJ

************@*******.*** - 732-***-****

WORK EXPERIENCE

Technician and scriber

Eye Care - Springfield, NJ - June 2014 to August 2014

Performs rooming in process as specified for the department.

• Obtains ocular, medical, and medication history, and documents in the electronic medical

record

• Elicits information concerning reason for visit and eye related symptoms, and documents in the EMR

• Administers and records various diagnostic tests, including the following:

o Central and peripheral visual field tests

o Ocular motility tests

o Color vision tests

o Pupil assessments

o Tonometry

o OCT and other basic ophthalmic photography

• Measures and records lens power using lensometers.

• Measures distance and near visual acuity using appropriate tests, and records in the EMR

• Operates ophthalmic equipment such as auto refractors, phoropters, ultrasound scans

• Maintains, calibrates, cleans, and sterilizes ophthalmic instruments and equipment as indicated

• Assists physicians in performing in-office ophthalmic procedures

• Transcribes physician's dictation into patient electronic medical record, as directed by the physician,

according to local, state and federal guidelines

• Monitors inventory of supplies and restocks as necessary

• Ensures medication and treatment items are not expired

• Educates patients on ocular conditions and ocular care

• Returns patient's calls in a timely manner and completes necessary paperwork related to patient care

• Participates with and supports other staff members and functionalities within the department

• Performs other duties and tasks as needed and as directed

Teller

Amboy Bank - Manalapan, NJ - August 2012 to October 2013

Process deposits, withdraws.

• Transfers.

• Proof ATM

• Process ATM deposits.

• Scan work.

• Handle high amount of cash.

• Assist clients at the drive up and lobby.

• Proof own box.

• EZ COIN

• Assist clients by phone.

• Provide excellent customer service.

Shift Supervisor

Rite Aid Pharmacy - Carteret, NJ - February 2008 to July 2012

Management, balance registers at night shift..

• Make deposit and take it to the bank

• Price Changes.

• Customer Service

• Organize and clean store

• Western Union

• Phone calls

• Approve returns, voids and price modifies.

• Order out of stock items.

Sales associate

Maison du Parfum - Menlo Park, CA - March 2012 to June 2012

key holder)

• Sales of perfumes

• Excellent customer service.

• Clean behind counter and glass.

• Repairs

• Display testers

• Handle fliers and coupons to increase sales.

• Beat Sale goals

Clerical(Volunteer) at Medical Pavilion (Dr. Jensen, Veronica)

Raritan Bay Medical Center - Perth Amboy, NJ - March 2012 to May 2012

530 New Brunswick ave. Perth Amboy NJ 08861

Clerical(Volunteer) at Medical Pavilion (Dr. Jensen, Veronica)

• Confirm appointments

• Take vitals(blood pressure and weight).

• Organize patients charts

• Call Insurance to request authorization and verify patient eligibility.

EDUCATION

Biology

Middlesex County College

September 2014 to Present

Liberal Arts and Sciences

Union County College

June 2011 to 2012

ADDITIONAL INFORMATION

Qualifications

Detailed-oriented, knowledgeable of all office sales functions and field.

Excel at multi-tasking in a fast pace environment.

Superior telephone, customer service

Good interpersonal skills-Works good with others, motivates and encouraging.

Fluent bilingual speaker: English and Spanish.

Contact this candidate