Administrative Assistant

Lin Hok

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**** ******* **., **** ******, CA 93065, 773-***-****

***.***@*****.***

Profile

Hard working and personable. Enthusiastic, resourceful and trainable.

Excellent prioritization abilities developed through balancing of rigorous

academic and employment objectives throughout high school and college. Will

do whatever is necessary to get a job done.

Technical Skills

.Windows 95/98, 2000, XP, DOS, basic Unix

.MS Office Suite (Word, Excel, Access, MS Project, PowerPoint, MS

FrontPage)

.Outlook, Netscape Mail, Mozilla Thunderbird

.FTP, HTML, basic web design

.Visual Basic 6.0, VBA, MS SQL database

.Image Composer, PhotoShop, QuarkXPress

.Quick Books Accounting

.ETS order entry, RCS2 order tracking

.MESA Scheduler

.CRS

.Mainframe

.Dentrix

Education

B.A., Business Information Systems (BIS) 2001

Devry University, Chicago, IL

Experience

Select Staffing, Thousand Oaks & Simi Valley, CA November 2013 - Present

Vintage Simi Hills, Simi Valley, CA August 24, 2014-March 24, 2015

Sales Assistant

.Toured prospective walk-ins and scheduled appointments to promote Vintage.

.Conducted daily follow-up calls of leads in Yardi database to generate

traffic and increase census, also phone inquiries, walk-in and scheduled

tours.

.Prepared and managed all new resident paperwork prior to move-in.

.Followed-up with prospects on reservation to coordinate move-ins and

ensure a smooth transition. From getting contracts ready, completed, and

distributed to all the departments.

.Assisted in communication, preparation and participation of both community

and outside events.

.Prepared marketing WOW gifts for prospective family member or resident.

Also marketing gifts for outreach taken to the businesses in the Simi

community.

American Vision Windows, Simi Valley, CA April 3-June 20, 2013

Lead Coordinator Assistant, Customer Service, & Customer Care Center

Assistant

.Handled incoming calls from 20 plus lines customer reply from radio,

television, magazine, insert, repeat customer, internet and manage customer

order entries through the calls.

.Performed outgoing calls from internet leads coming from online inquiry

daily, re-calls, and follow-up calls for survey inquiries also managing the

order entries though the calls.

.Manage sales schedule inputting set appointments and update client

information on Marketsharp.

.Assisted Lead Coordinator with general tasks to file contracts & lead

docs, enter incoming leads, prepared

folders for reps and general admin tasks that is needed.

Millpledge Veterinary, Agoura Hills, CA February 6-12, 2014

Admin

.Researched old mail addresses online that was sent back and filled in

existing spreadsheet with correct

addresses for next mailing of info packets.

.Cleaned up spreadsheet of non-existing addresses through research on the

internet.

Cosmetic Technologies, Newbury Park, CA January 8-10, 2014

Admin

.Entered chemical data information into internal database from a backlog of

spreadsheets.

.Filed chemical project research docs into appropriate cabinets and checked

for signatures to verify doc's

completion.

PennyMac, Moorpark, CA December 26-27, 2014

Admin & Exec Admin

.Filled in for Administrative Assistant and Executive Assistant to help

finish compiling and filtering info on

pivot tables, handled incoming and outgoing calls for managers and

executives.

Okabe Dental Arts, Honolulu, HI December 2011 - February 2012

Patient Coordinator

General Admin

.Manage maintenance of marketing programs instituted to generate new

patients and generate existing patient relationships (e.g. internet,

social media, and traditional forms).

.Performed office duties such as data entry, answer phones, schedule

appointments, communicate

financial and scheduling options, maintain patient records (written and

electronic), and coordinate

patient flow.

.Familiarize tasks and responsibilities of the financial coordinator and

cover for position when necessary.

Wyndham Vacations Resort, Honolulu, HI October 2006 - November 2011

Gifting Agent

Timeshare customer service

.Maintain customer data to track tours and verify client information.

.Enter data information and provide excellent customer service to ensure

that customers are happy with gifts.

.Prepare and execute daily reports as well as Train new hire.

ABN AMRO Bank (Snelling Personnel), Chicago, IL February 2004 - August 2006

Client Regional Engagement Group

Corporate Research and Reviewer

.Conduct various research through programs such as Lexis/Nexis, Dun &

Bradstreet, and numerous other non-

client organized sites to validate corporate existence, affiliation and

location.

.Create and develop research and reviewer manual for new employee's to

understand the procedures of client research.

. NY Branch Project (Susan Sanchez) - NY Branch File Review: (CAS NA

Client Profile/Risk Assessment Form) contact Relationship Banker, Client

Profile/Risk Assessment Form document retrieval and review.

. Bridge Project (Roger Bridge) - US Regulatory Exercise - risk rate

clients: completion of the numeric and designation scoring as well as file

creation.

Quality Assurance Analyst

.Support the QA Manager to ensure that quality standards within project are

maintained.

.Provide ongoing maintenance of the process to undertake primary internet

research of selected bank clients

and verify accurate information.

.Liaison with stakeholder groups to resolve any disputes regarding quality

of work.

Funds project specialist

. Create Fund process and training to implement in a group of three.

Absorption of information through either self research or meetings that

deals with Funds to ensure updated information to pass onto group members

and staff. Maintain and record stats on team members on Excel spreadsheet.

. Liaison with project manager to ensure constant efficiency and the

completion of daily retrieval of funds.

. Assures group member completion of documenting the Fund process for

assigned clients/Funds. Engaged in mini side projects that will later be

intergraded in current Fund project.

Howard Feinstein & Associates, Wilmette, IL July 2001 - October 2001

Administrative Assistant

.Created PowerPoint presentations in aiding representatives to pitch

potential clients.

.Organized and delivered invoices and memos.

.Managed multiple account executives scheduling and appointments with

clientele base.

.Assembled Quarterly Participant statements and reports for clients.

Chicago Flame Newspaper, Chicago, IL August 1998 - July 2001

Administrative Assistant

.Prepared invoices and tear sheets for advertisers on a weekly basis for

delivery.

.Performed various administrative tasks including layout of advertisements

and typesetting.

Volunteer History

Equip and Inspire Conference for Inspire Church (originally known as Hope

Chapel West Oahu) 2013

Directed breakout sessions throughout the two days, setup, time-keeper,

communicated closely with speakers and also took care of their

presentational needs.

Waipahu, Hi.

Train Admin at Hope Chapel West Oahu 2013

Ensure class registration, attendance, activity schedule, and reports are

completed in a timely manner. Manage the train Gmail calendar and ServiceU.

Modify class forms on Wufoo for the church website. Take notes at meetings

and ensure effective communication within the team. Communicate effectively

with the rest of the staff and church about TRAIN events.

Waipahu, Hi.

Kids Rock for Hope Chapel West Oahu 2012

Helped in the registration department for Thanksgiving and gave out food

packages and activities to families.

Waipahu, Hi.

Cambodia Medical Mission with Grace Bible Pearlside 2012 & 2013

Translated and involved in Kids ministry and Pharmacy department and helped

2012 patients.

Phnom Penh, Cambodia

Habitat for Humanity 2011

Renovation project in warehouse: Painted two rooms.

Honolulu, Hi.

References

. Available upon

request.[pic]

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