Project Manager Management

Bruce R. Malson 215-***-****

*** ****** ***** *********, ** 08012 ********@*****.***

Project Manager:

Close to 14 years of experience providing global technology solutions management for industry leaders in

technology outsourcing, consumer products, health care, and government environments.

Proven success turning around at-risk accounts and driving double-digit improvements in servicing levels

and customer satisfaction.

Consultative product manager with track record of cross-selling additional services to garner hundreds of

thousands of dollars in additional client deliverables.

Core Competencies:

PMP Project Management Systems Migrations Account Escalation Procedures

Client/Vendor Management Consultative Sales Disaster Recovery Planning Global

Electronic Messaging Infrastructure Stability P&L Oversight Upgrades Cost/Benefits

Analysis Deployment Risk Management Capacity Planning Staff Management

Technology Implementation:

Microsoft Windows Exchange Outlook Oracle Network LAN/WAN Citrix SQL

Experience:

Adecco/Roche Diagnostics Corporation- Implementation Field Technician 04/13-Present

Fulfill operations standards on hand base unit (HBU) in accordance with current procedures.

• Adheres to process in accordance with standard operating procedures for the

deployment of the diabetic product and HBUs, Clinical lab and pathology department.

• Performs onsite connectivity verification according to the standard operating procedures

(SOPs). Remote Installations with troubleshooting.

• Responsible for Networking and/or more detailed IT knowledge/experience (ping, telnet,

tracert)

• Application/ SW installation & SW updates, diabetes meter operation, MAS RALS-Plus

Verizon Communications- Field Technician/ Project Manager 03/07-04/13

Supported Verizon’s Residential & Commercial services including Project Management,

Enterprise Internet, Enterprise Network, DNS, IP Transit and backhaul transport service for

Telecommunications Carriers:

• Trimmed time spent troubleshooting technical problems by overhauling outdated and

incomplete service procedures and holding team members accountable for process

updates.

• Slashed turnaround time for helpdesk support issues by as much as two weeks by

introducing work order ticketing process and tracking/documenting recurring

• Demonstrated experience with the following: Avaya PBX, CM 6.3: Maintenance and

administration Avaya Aura Messaging, Avaya Aura Application Enablement Services,

Avaya Enterprise Survivable Services Avaya IP Telephony Administration &

Troubleshooting or any equivalent PBX, including SIP Trunkin

• Elevated expertise and credibility of team by appointing subject matter experts based on

individual strengths to become "go-to" person and trainer for any issue related to that

specialty.

Ocean Cable Inc. - Field Engineer 07/01-03/07

Responsible for engineering dedicated internet connections from Comcast’s backbone to

various customer locations- involved order assessment, technical evaluation, and applying

network architecture and design expertise to complete implementation:

• Configured and installed Cisco routers and other CPE for Internet and VPN connectivity.

Implemented Static and Dynamic routing with Load Balancing, Redundancy and HSRP.

• Configured DNS, IP addressing, DHCP, NAT and other security measures.

• Involved in extensive pre and post-deployment network testing with various LECs.

• Project manager for several large service implementation projects, while Performing

technical and process training for staff

• Participated in planning process to improve performance and meet business objectives.

• Received “Commitment to Excellence Award” for outstanding customer service on multiple

projects.

PCS TECNOLOGY- Field Technician- Cherry Hill Public School 01/01-07/01

Provided technical support for Cherry Hill Public Schools:

• Utilized SNMP tool-and handled incoming call-queue to detect, analyze and repair

impairments and changes within LAN, WAN, MAN, SAN, Voice, VPN, and RAS.

• Performed preventative maintenance by implementing upgrades, pro-actively testing

configurations and network links, and inducing fail-over.

• Provided expert analysis of network statistics and environmental reports.

• Resolved Vendor and Enterprise Edge issues with their respective organizations (including

ISPs, LECs, GS offices; equipment and in-house circuit vendors).

• Worked with Cisco Routers, switches.

• Minimized network impairment duration by placing and tracking purchases with equipment

vendors, and ensured inventory level maintained for high-turnover equipment

Cherry Hill Public Library - Technician 01/00-01/01

• Provided full Desktop support for local and remote locations.

• Configured new workstations for Windows NT and Novell client/server environment.

• Installed & serviced HP printers

• Setup PC’s on Ethernet & Token Ring LANS and installed Windows OS, Dial-Up & RAS.

• Coordinated and executed projects, rollouts and moves

Education:

Jersey City University- Computer Science

Chubb Institute- Certificate Technical Support

Central Christian College- Bachelor of Business Administration (B.B.A.)

TRAINING:

PMP certification (in progress) Applied Project Management Leadership/Management in a

Project Environment Financial/Contract Management Installing, Configuring, and

Administering Microsoft Windows 2000 Server Implementing and Administering a Microsoft

2000 Directory Services Infrastructure Microsoft Exchange

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