Customer Service Office
Resume:
Round Rock, TX *****
Mobile : 310-***-****
AMBRA N. BOURNE-DUMAS, CP Email : *********@**.***
EMPLOYMENT HISTORY
GAMMON LAW OFFICE, PLLC (JANUARY 2014 – PRESENT)
Senior Litigation Paralegal: Real Estate, General Litigation, Fair Debt Collection, Business Law, Estate Planning
q Manage all litigation files relating to Real Estate, Fair Debt Collection, and Estate Planning with working files in
Business Law and General Litigation
q Perform complex legal research via Lexis-Nexis
q Prepare legal documents, such as motions, briefs, memoranda of law, discovery, subpoenas, deposition notices, etc.
for attorney review, e-filing, service on all court levels
q Review federal and state court systems for litigation and trial preparation
q Implemented a paperless office and file management system
q Confer with opposing counsel in order to negotiate on behalf of clients to settle matters and close cases
q Monitor the firm’s calendar to ensure all deadlines are met and pleadings filed correctly and in a timely manner
q Research and analyze PACER in order to maintain and research case files
q Prepare for trial by ensuring an accurate account of the case history is recorded by reviewing documents for relevance,
accuracy and privilege
q Manage the Firm’s email in order maintain and organize case files
q Review Deposition transcripts in order to draft and serve discovery responses and requests
BUCKLEY MADOLE, P.C. (JANUARY 2012 – JANUARY 2014)
Litigation Manager: Evictions, Replevins, Bankruptcy and Foreclosure March 2013 – Jan. 2014
Responsible for all litigation regarding Texas Evictions and Replevins with working files in Foreclosure and Special
q
proceedings at the Justice of the Peace, District and Appellate Court levels for clients consisting of public and private
mortgage lenders
Maintain a client portfolio of over 300 files consisting of Bank of America, Wells Fargo, Federal National Mortgage
q
Association, Citi Bank and other private lenders
Train and lead a group of legal assistants who research and analyze deeds and contracts in order to draft
q
various legal documents including but not limited to Complaints, Motions, Discovery, Orders, Judgments,
Writs and memorandum submitted to courts, clients, opposing counsel and defendants
Confer with opposing counsel in order to negotiate on behalf of our client to settle matters and close cases
q
Monitor the firm’s calendar to ensure all deadlines are met and pleadings filed correctly and in a timely manner
q
Research and analyze PACER for Bankruptcy filings in order to obtain Motions for Relief of Stay
q
Review cases in order to prepare for trial by ensuring an accurate account of the case history is recorded, reviewing
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provided deeds, notices, pleadings and various other documents for accuracy
Manage the Eviction’s physical mail, email, voicemail and fax inbox to distribute to a team of legal assistants for
q
handling
Ensure billable hours are tracked and recorded according to client approval
q
Review files in order to approve invoices to close and bill files that comply with the firm and clients account for
q
billing
Litigation Paralegal: Evictions, Replevins, Bankruptcy and Foreclosure Jan. 2012 – March 2013
Research and analyze deeds and contracts in order to draft various legal documents including but not limited
q
to Complaints, Motions, Discovery, Orders, Judgments, Writs and memorandum submitted to the courts,
clients, opposing counsel and defendants
Determine Precinct jurisdiction for new matters and set cases for hearings and trial
q
Maintain the Firm’s calendar to ensure deadlines are met, pleadings filed timely and accurately pursuant to the rules
q
Follow up with courts, opposing counsel and clients regarding general case information
q
Maintain client files in order to prepare for hearings and trial
q
Draft and E-file petitions at the County Court and Court of Appeals level
q
HERBALIFE INTERNATIONAL OF AMERICA, INC. (JUNE 2007 – JANUARY 2012)
N. America Distributor Operations: World Wide Training & Development – Sr. Records Associate
Assist in streamlining department processes in order to maximize productivity and efficiency within the organization
q
Confer with Distributor Operations worldwide regarding processes for all client record keeping modifications
q
Conduct the annual Requalification processes for all qualifying distributors
q
Demonstrate knowledge of the Marketing Plan to research lineage and Matching Volume inquiries
q
Review and respond to all incoming email request from the department inbox to resolve various requests
q
Participate and organize weekly meetings with Management to plan and achieve department goals and objectives
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Created an electronic departmental calendar with a tickler system set up for vital departmental deadlines
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Lead for the department Spirit Committee 2009 and 2011
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Volunteer to assist company events such as Honor Tours, Leadership Development Weekends and Herbalife Family
q
Foundation fundraisers
CHARTER COMMUNICATIONS (JULY 2005 – DECEMBER 2006)
New Hire Trainer – Billing and Customer Service (July 2005 – December 2006)
Thrive in a team environment while independently creating and identifying opportunities to improve processes and
q
effect positive change to improve operations
Ensure a positive customer experience by effectively providing high quality, consultative customer service support to
q
call center employees
Train and assist newly hired employees in the area of customer service, billing and troubleshooting in order to provide
q
high quality telephone service to Charter Communication employees
Accurately, and effectively handle employee and customer requests including product & service troubleshooting,
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changes to customer records, credits, payments and billing inquiries while responding effectively to escalated
supervisor calls
Research customer billing and troubleshooting inquiries
q
August and October 2005 Employee of the Month
q
ALHAMBRA COURTHOUSE (APRIL 2002 – DECEMBER 2006)
Jr. Law Clerk for the Public Defender’s Office – Northeast District
Under general direction to perform complex and specialized secretarial and clerical support activities related to the
specific work and function of the attorneys of the court
q Maintain and assist with scheduling meetings with clients and potential clients
q Perform legal research, Shepardizing, at times using Westlaw
q Interview clients for case intake, both incarcerated and by walk-in appointment
q Assist with drafting complaints, filing pleadings and other legal documents
q Organize the office’s electronic case files
q Attend trials with attorneys to provide information and assistance while in court
q Research issues and cases to report to the attorneys
q Maintain complex dockets and files, both manually and electronically
EDUCATION:
California State University, Northridge (2004)
Bachelor of Arts, Sociology: Criminology & Criminal Justice
Minor: Business Administration
El Camino College (2011)
Certificate, Paralegal Studies
Approved by the American Bar Association
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BOURNE, AMBRA: RESUME
QUALIFICATIONS
§ Over 9 years of legal education
§ 13 years of proven legal work experience
§ Ability to work diligently in all aspects of legal research and legal investigation
§ Proficient in leading a team resulting in quality results and exceeding expectations
§ Outstanding organization and drafting skills
§ Skilled in dealing with ESI tools and obtain an extreme knowledge of the e-discovery procedures
§ Ability to effectively multi-task complex assignments with strict deadlines
§ Observant, intuitive and conscientious with meticulous attention to detail
§ Proficient in various computer software, file management systems and programs such as:
o West Law o CaseAware o Summation
o Lexis-Nexis o Banking Client Systems o Word Perfect
o Hot Docs o Microsoft Office o PACER
PROFESSIONAL AFFILIATIONS & CERTIFICATIONS
§ National Association of Legal Assistants (NALA) § Notary Public for the State of Texas
§ Los Angeles Paralegal Association (LAPA) § NALA Board Certified
§ Paralegal Club, El Camino College
WRITING SAMPLES AVAILABLE UPON REQUEST
§ § § Requests for Admissions
Legal memoranda Motion to Reconsider
§ § § Special Interrogatories
Non-Representation Letter Retainer Agreement
§ § § Subpoena for Production of Business
Demurrer Pre-Marital Agreement
§ §
Appellate Brief Support Agreement Records
§ § § Advanced Healthcare Directive
Jury Instructions Settlement Agreements
§ § § Disclosure of Expert Witnesses
Motion to Compel Complaints
§ §
Motion for Summary Judgment Inspection Demand
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BOURNE, AMBRA: RESUME
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