Support Technician

Location:

Posted:

April 21, 2015

JAIVIK PATEL

OBJECTIVE

Seeking a position where excellent hardware and software skills can be fully utilized to maximize the end user

satisfaction.

EDUCATION

Computer Engineering Diploma

Sheridan College, Brampton, ON

IT SUPPORT SKILLS

• Installation, configuration, maintenance, and troubleshooting of workstations, desktops, laptops, printers

and software applications

• Migration of desktops, laptops and upgrade, image PCs

• Break fix for PC hardware, diagnostic techniques in assortment of operating systems (windows 2000,

windows XP, windows 7 and windows 8), updates and patches, and data backup

• Security and virus protection for organization, including removal of viruses, spyware, and malware

• Manage the IT helpdesk system that includes escalating support tickets, escalating to the appropriate

support channel, providing support to end-users and closing tickets in a timely manner

• User support by means of remote access tools

EMPLOYMENT EXPERIENCE

Desktop Support Technician, SpeedBit Inc., Calgary Aug. 2013 - Present

• Deployment of new desktop computers and Laptop

• Responsible for migrating laptops and desktop computers from Windows XP to Windows 7

• SCCM PXE Boot Image/Users Deployment

• Data Backup and Data Capturing using SCCM/USMT

• Assists clients with service/repair issues, Resolves client issues and complaints in a positive manner that

enhances client loyalty while adhering to company policies & procedures

• Support for desktops, laptops, mobile, printers and peripherals and also promotes and sells Company services

IT Support Technician, Frontline Computers, Toronto Feb. 2012 - Dec. 2012

• Installation, repairing and service of consumer computer products

• Supervise complaint ticketing system and follow timely resolution of all work orders

• Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated software

• On-site analysis, identification, and Break fix difficult desktop problems for end users

Fix Access Intern, Reliance Communication (Ahmedabad, India) Dec. 2009 - May 2010

• Troubleshoot problems by root cause analysis and provided satisfactory solution to customers on call

Maintained flow of trouble-tickets to be solved within SLA

•

• Resolved trouble-tickets

using Remedy and closed with proper resolution code

• Backup data and transfer

user’s profile according to need of customer

References available upon request