Customer Service Administrative Assistant
Resume:
AASHRAY BATRA
Surrey, BC
Email: ************@*****.***
Phone: 250-***-****
PROFESSIONAL PROFILE
. Substantial experience in customer relation management.
. 2 years of experience in Monetary Transactions and relevant Accounting
roles
. Strong communication skill developed through work presentations and
team meeting with diverse teams.
. Developed performance management rubrics to increase operational
efficiency.
. Problem solving skills by active listening and team work.
. Acquired Management Information System analytical skills.
. Previous employers would comment on my accountability, commitment,
diligence and critical thinking skills.
EDUCATION
Thompson Rivers University
Kamloops, BC
Post Baccalaureate Diploma in Accounting
2012-2014
University of Delhi
New Delhi, India
Bachelors of Commerce
2008-2011
PROFESSIONAL EXPERIENCE
Administrative Assistant
Punjab Milk Foods Inc.
(May 2014-Present)
. Handling the Account Payables, and entering invoices into the
system and making payments.
. Looking after the Bank Reconciliations and preparing the
data.
. Calculating and entering daily production costing into the system.
. Also taking care of filing of invoices, order entries and
handling customer queries.
Members Service Desk
Thompson Rivers University
Students union
(September 2013-April 2014)
. Handling electronic cash register, understood students needs and
responded to all enquires efficiently. Making quality referrals to
colleagues when needed.
. Resolved customer complaints through proactive problem solving solutions
and kept them updated about what was being done, creating a long term
relationship.
. Ensuring that the building premise is clean and etiquette is maintained
all the time.
. Maintain and build customer relationships by providing optimum customer
service.
ADDITIONAL EXPERIENCE
Accounts Payable Associate
Genpact
New Delhi
(October 2011-February 2012)
1. Entering invoices into the system on daily basis
2. Placing invoices on hold and sending invoices for approval after
researching
3. Dealing with client issues and vendors
4. Preparing travel and expense vouchers
5. Processing rectifying entries for maintenance of incorrect entries
Supervisor/Manager
Excellent Printing House
New Delhi
(June 2011-October 2011)
6. Supervision and overseeing approximately 20 workers (Schedules,
workflow)
7. Managing production and preparation of print jobs, liaising with clients
and overseeing logistics
8. Monitoring daily account balances and cash flows
9. Develop and maintain good relations with colleagues by applying
principles of respect, good humor, courtesy and teamwork
10. Ensuring customer receive timely responses and quality service
VOLUNTARY EXPERIENCE
11. Member of TRUSU India Club
12. Volunteered in organizing Welcome party and Diwali Bash at Thompson
Rivers University
13. Participated in several Blood Donation Camps
14. Attended various Accounting club events
15. Volunteered for E- Health Strategy Program organized by University of
British Columbia
DEMONSTRATED SKILLS
Accounting Expertise
. Taxation- including assessible income,GST,rollovers,credits.
. Knowledge of business combination,consolidations,cashflow
statements,equity accounting.
Communication
. Effective negotiation capability demonstrated in customer service role
when responding to customer complaints.
. IELTS Academic overall band score of 7.5
. Fluent in spoken and written English and Hindi; fluent in spoken
Punjabi.
Computer
. Proficient user of Microsoft Office ( Powerpoint,Word,Excel,Access).
. SAP,Oracle and MAC operating system
Problem solving and analytical
. Excellent analytical and problem solving skills developed from
academic projects.
. Demonstrated effective ability to resolve problems throughout work
experience when solving complex issues.
Team work and communication
. Frequently delivered oral presentations for group presentations at
university.
. Demonstration of strong inter-personal skills in volunteer roles and
extra curricular involvement.
(References available upon request)
Contact this candidate