Business Analyst, Project Management
Resume:
Christina C.M. Chin
Wantagh, NY
********@*****.***
Summary
Senior Business Analyst/Account Manager with 7 years of business analyst
experience in the pharmaceutical industry supporting multiple research and
development domains. Performed all aspects of project delivery, including
requirements elicitation, design verification, operational qualification,
user acceptance testing, user training, and solution maintenance.
Successfully collaborated with stakeholders and project teams to establish
priorities and meet critical timelines. Extensive experience in vendor
management. Ten years of experience as a scientist in the pharmaceutical
industry. M.S. degree in Pharmaceutical Sciences and B.S. degree in
Chemistry with a minor in Computer Science-Information Systems.
o System Development Lifecycle Methodologies
o Project Management
o Project Proposal and Cost Estimation
o Implementation, Validation and Support of Systems according to
Regulations
o Risk Management
o Business Process Analysis
o Training Program Design and Roll-out
o Implementing Change via Business Process Improvement
o Ability to form partnerships with business stakeholders resulting in
successful projects
o Employee Training & Mentoring
o Strong Presentation and Organizational Skills
o Critical Thinking & Problem Solving Skills
o Ability to tailor communication style depending on the audience
o Other Skills: ITIL certified, Microsoft Office (Word, Excel, PowerPoint,
Project, Visio), Metastorm PROVISION, Crystal Reports
Professional Experience - IT
Actavis (Formerly Forest Laboratories, Inc. - acquired July 2014)
Commack, NY
Senior Business Analyst, Global R&D, Regulatory and Quality Systems (July
2014 - current)
Other positions held:
Senior Business Analyst, Informatics - FRI, Business Relationship
Management (July 2011 - July 2014)
Business Analyst, Informatics - FRI, Business Informatics Management (July
2010 - July 2011)
Analyst, Informatics - FRI, Solution Development/Service Management (April
2009 - July 2010)
Scientist IV, Laboratory Operations & Administration (July 2008 - April
2009)
Business Analyst:
o Generated capability roadmaps for several laboratory business groups to
identify potential opportunities/gaps and propose possible solutions.
o Researched potential software solutions for fiscal year budget proposal
cycles. Developed business cases in collaboration with stakeholders for
presentation to senior management.
o Drove software selection initiatives for approved evaluation projects.
o Elicited business requirements using formal techniques, including
structured workshops, interviews, documentation review, site visits,
business process descriptions, use cases, task and workflow analysis.
o Led project teams in analyzing information and prioritizing requirements
to gain an understanding of the business needs.
o Worked closely with business unit leaders and cross-functional team
members to ensure that the systems being developed are aligned with the
requirements of the business community.
o Coordinated, supervised, and approved all vendor related activities for
projects involving custom solutions as well as out of the box software.
o Led an organizational effort to establish benefits-realization objectives
by formally assessing business processes, creating detailed process
models, design documents, and business rules. This effort fostered
alignment among stakeholders across multiple areas and levels of the
organization, and identified benchmarks, key performance indicators,
current metrics, and target objectives.
o Minimized costly enhancement requests for a custom solution development
project via risk mitigation and business process improvement.
o Utilized business process improvement techniques to reduce mean time to
resolve and first fix rate metrics by streamlining incident request and
assignment process.
o Authored required SDLC documentation (Validation Plans, Test Plans, User
Requirements, IQ/OQ Test Scripts, User Acceptance Test Scripts with use
cases, Trace Matrix, Validation Summary, Change Control documentation,
Security Plans).
o Conducted computer system validation for GxP software applications
according to corporate SOPs and 21 CFR Part 11 guidelines.
o Developed and delivered intensive business function specific training
programs and materials for project roll-out of multiple projects.
Transferred training programs to business unit subject matter experts for
future use.
o Coordinated Metrology, business, vendor, IT, and QA activities during
installation and qualification of new instrumentation/software.
o Provided system administrator support for software applications. Managed
and performed post-production change control activities.
o Supported internal and external audits by regulatory agencies.
o Developed, maintained, and provided technical subject matter expertise in
order to convey and communicate capabilities to both senior management
and support staff.
o Provided training opportunities to colleagues for skill development.
Account Manager:
o Participated in strategic meetings to review, evaluate, and/or propose
new business opportunities through the implementation/enhancement of
technical solutions, which are intended to improve customer
relationships, operating efficiencies, and/or add business benefits.
o Collaborated with business stakeholders and other IT groups to submit
fiscal year budget proposals.
o Managed operational support for business groups. Served as point of
contact for new business requests and escalation of critical issues.
Project Manager:
o Oversaw cross-functional teams tasked with solving business issues which
require a technical solution for small to medium scale strategic
initiatives/projects with 5 to 25 internal resources in addition to
external vendor resources.
o Managed resources, timelines, risks/issues and assessed project impacts
through consultation with the business, IT, and quality assurance teams.
Tracked project tasks and resources.
o Optimized ROI and minimized project costs by collaborating with business
stakeholders to evaluate needs against potential cost.
o Ensured successful solution delivery by administering, through cutover
planning and coordination with stakeholders, implementation of necessary
business changes/additions to enterprise applications or integrated third
party systems.
Professional Experience - Scientific
Forest Laboratories, Inc.
Farmingdale, NY
Scientist IV, Bioanalytical and Drug Metabolism (January 2007 - July 2008)
Other positions held: Scientist III (January 2005 - January 2007)
Scientist II (December 2002 - January 2005)
o Conducted method development, validation, and study sample analysis
(including metabolite profiling, metabolic stability, and mass balance
studies) to quantify drugs and/or metabolites in biological matrices
using LC/MS/MS according to approved study protocols in accordance with
GLP and departmental SOPs
o Managed study teams of 2 to 4 staff members
o Led process improvement initiatives to improve consistency and
organization throughout the department
o Provided training for chemists on SOPs, instrumentation, and method
development/validation skills
PPD Development Richmond, VA
Senior Scientist, Research & Development (January 2002 - November 2002)
Other position held: Associate Scientist, Research & Development (October
2000 - January 2002)
o Participated in a team environment to develop and validate LC/MS/MS
methods for the analysis of drugs and their metabolites in biological
matrices in accordance with GLP regulations
o Evaluated the feasibility of implementing new advanced technologies
Fougera Pharmaceuticals Inc. (Formerly Altana, Inc.)
Melville, NY
Chemist II, Analytical Services (January 2000 - May 2000)
Other positions held: Chemist I (March 1999 - January 2000)
Laboratory Technician (September 1998 - March 1999)
o Conducted analysis of incoming raw materials, in-process, and finished
products utilizing analytical chemistry and HPLC techniques according to
USP/BP/EP and GMP regulations
Education
Virginia Commonwealth University - Medical College of Virginia (School of
Pharmacy), Richmond, VA
MS Pharmaceutical Sciences (Thesis), Concentration: Biopharmaceutical
Analysis (2002)
Binghamton University, Binghamton, NY
BS Chemistry, Minor: Computer Science-Information Systems (Cum Laude)
(1998)
Professional Development Training Continuing Education
o ITIL Foundation Certification (Learning Tree)
o Effective Communication - DiSC Model
o Business Process Improvement (Learning Tree)
Additional Technical Skills
o Laboratory Information Management Systems (Watson LIMS, Labware LIMS,
NuGenesis SDMS)
o Laboratory Electronic Notebook Solutions (IDBS E-Workbook, Biovia ELN)
o Laboratory instrumentation and software (Ex: Empower, ChemStation,
Analyst, tiamo)
o Integration of third-party software and lab instrumentation
o HP Project and Portfolio Management Center
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