Manager Service

HEATHER ANSCHUETZ

*** *. ******* **. ********, TN. 37148 615-***-**** ***********@*****.***

qualifications

Organized, professional and respectful worker with 10 years of social services

experience, all of which encompassed administrative responsibilities. Academic

background in Sociology with a concentration in Criminal Justice. Experience includes

independently and consistently managing caseloads of 30 – 60 individuals; monthly

responsibilities included detailed case reviews, service/treatment plans, case notes, court

documentation, as well as coordination of services and implementation of individual

service plans. Efficient worker who utilizes effective communication and strong time

management skills. Well practiced in working with both professionals and non-

professionals in the public sector.

Computer Skills

Comprehensive knowledge of standard office practices, procedures and equipment. Typing

speed of 65-75 WPM.

Proficient in both Microsoft Word and Excel

Experience

Supports Broker, Morning Star Financial Services

September

2014 -

Assist individuals with disabilities to qualify for services through the Self-Determination

Current

Waiver.

Prepare budgets for case managers and families to allow for personal assistant care,

transportation, day program and dental services with 30k annual allotment. Educate families

on how to stay within this budget and assist in developing a schedule for personal assistants.

Provide avenues to employers of where they can seek out qualified care givers and instruct

both employers and employees on job descriptions, responsibilities and program requirements.

Assist individuals to complete new hire paperwork, tax forms, etc. to obtain employer

identification numbers and employer status. Assist new hires to complete paperwork,

background checks and required training and certifications. Consult and provide

recommendations to both employers and employees as issues arise.

Train on correct time sheet processing for both employers and employees. Edit time sheets.

Address issues with appropriate parties including payroll, human resources, employers and

employees.

Monthly contacts of which include home visits, individual service plan meetings and phone

calls. Monthly monitoring to ensure families are abiding by program requirements, including

but not limited to completing daily notes, reportable incident forms, referrals and that they are

managing funds and schedules.

Case Manager, Columbus Organization (Clover Bottom Developmental

July 2013

– Center)

March Prepared necessary correspondence, reports, assessments and summaries for Director of Case

2014 Management Services and Chief Operating Officer.

Analyzed current practices between management and staff; communicated practices and

recommended changes to management; implemented and trained on improved methods.

Responded to emergency situations by assisting in interviews for investigations; prepared and

implemented corrective action plans.

Audited case files and retrieved necessary materials to meet audit requirements.

Coordinated both in-house and community based services to promote integration of services.

Scheduled and facilitated monthly progress review meetings which included medical staff,

home managers, direct support staff, therapies, family members, conservators and individuals

served.

Child Protective Services Investigator, Department of Children’s Services

December

2010 –

Investigated allegations of child abuse and neglect; took necessary steps to protect children.

April 2013

Completed both local and national background checks.

Represented DCS by testifying in court proceedings; prepared comprehensive reports which

detailed investigative findings and professional recommendations.

Served as liaison to social service agencies, schools, local law enforcement agencies and

attorneys.

Prepared monthly case reviews, contact notes and treatment plans.

January Authorizations Specialist and Case Manager, Lifecare Family Services

2006 –

Completed monthly contacts, summaries, treatment plans and reviews.

December

Reviewed and organized case summaries on behalf of LCFS to justify intensive level services

2010

to be approved by insurance agencies.

Assisted parents and teachers in identifying underlying needs that contributed to mental illness

and behavioral issues; trained on appropriate behavioral interventions.

Monitored medication compliance and educated responsible parties on benefits and side effects

of medications prescribed.

Education

December Bachelors of Science, Tennessee Technological University

2006

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