Customer Service High School
Resume:
Crystal M. Miller
Inkster, MI 48141
******.*********@*****.***
OBJECTIVE
To become an asset in a productive and effective work environment where I can
utilize my skills and ability to the fullest.
SUMMARY OF QUALIFICATIONS
Excellent communication skills
Quick learner
Intermediate Computer skills(MS office)
Reliable
Honest
EMPLOYMENT HISTORY
Line worker
Ann Arbor Offset, Ann Arbor, MI 12/2014-present (Employment Plus Staffing temp.
position)
Met quotas and goals 80% of the time where the papers went out earlier or exactly
according to time.
Dispatcher
RCH Cable, Oak Park, MI 04/2014-10/2014
Assisted techs from Comcast, Time Warner, and Cox Communications. All information
was updated in the data base as all inbound calls were received.
Dispatcher
Road One Logistics, Lincoln Park, MI 12/23/2013-02/28/2014
Received inbound calls, completed inspections on the trucks, tracking and tracing
of the loads in a timely manner, billing (BOL) scheduled apts. and rescheduled
apts., and responded to busy emails. Updated all info into the data base.
Technician
University of Michigan, Ann Arbor, MI 08/2013-10/2013 (temp position )
Responsible for trouble- shooting iv pumps and recording the data for each making
sure they worked properly.
Customer Service Rep (Team Lead)
Google Call Center(Infinity Contact) Ann Arbor, MI 02/2012-12/2013
Received hundreds of inbound calls as well as made outbound calls to new leads and
existing customers. By consulting the leads with product knowledge and services,
the business owners were able to become more marketable and receive a great ROI
for their place of business. By advertising with Google online once sold, a
profile and account was created. I was acknowledged for closing on the top and
largest sales and budget received from a business owner which brought in a VERY
large amount of revenue to Google. Training the new hires, scheduling tests for
the certification, mentoring the reps, and assisting with navigation on the
computers were all a part of my role on a daily basis. I too, maintained and met
daily-weekly quotas exceeding the expected time 80% of the time. Problem solving,
always remaining pleasant and professional to even irate customers were a
#1priority and great customer service For closing on the highest sales, I received
a large commission and I-pad. I was promoted to team -lead in 2 months and
received great feedback from surveys my leads had taken re guarding there customer
service they received.
Supervisor/Dispatcher (Call Center)
Word of Faith 24 Hr. Call Center Southfield, MI 05/2009-01/2012
Received inbound calls in state and out of state, as well as Internationally.
Trained new reps, received inbound calls for things such as for salvation,
rededication, prayer, employment, and 911 calls as well. The emergency calls would
immediately be dispatched to the nearest police stations and hospitals when
needed. Counseling, remaining calm was very essential.
EDUCATION & TRAINING
Associates Degree, Child Psychology, Michigan State University, Lansing, MI
High School Diploma College Prep Courses, River Rouge High School, River Rouge, MI
CERTIFICATES AND LICENSE
Google certified
Cosmetology licensed
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