Customer Service Manager

ALEISHA M BROWN

**** ******* ******

Philadelphia, PA 19146

215-***-**** (cell)

215-***-**** (home)

Email: *********@*****.***

OBJECTIVE

To obtain a Pharmacy Technician position with a healthcare organization that is seeking a

hardworking, enthusiastic and dependable individual with excellent customer service skills.

EDUCATION

• Pierce County High School - Blackshear, GA, (August, 2003-May, 2007) – HS Diploma

• Community College of Philadelphia – Philadelphia, PA ( January,2010 – February, 2011)

– Major: Business Administration

• Florida Memorial University – Miami, FL (August, 2007-December, 2009) -- Major:

Business Administration

WORK EXPERIENCE

Externship Student, City of Philadelphia Health Center #2, Philadelphia PA – January

16, 2015 – February 26, 2015

• Refill and Fill Customer Prescriptions

• Assist the Pharmacist

• Greeting Customers

• Assist with the daily operation of the Pharmacy

Customer Service Representative, Family Dollar, Philadelphia, PA -October 6, 2013 –

December 2, 2014

• Assists customers effectively by solving customer disputes

• Tactfully handles confrontational or stressful interactions with the public

• Ability to multitask

• Greeting customers

Assistant Store Manager, Family Dollar, Patterson, GA -April 4, 2011 – October 2, 2013

• Open and close the store

• Bank runs/take deposits

• Responsible for two employee’s

• Handle any customer concern/complaint

• Ensure team members provide enjoying shopping experience

• Weekly conference calls with District Manager

• Stock and assist with the unloading of store truck

• Ensure adherence to quality expectations and standards

• Ensured customers receive outstanding and quick checkout service at our

registers.

Contact this candidate