Customer Service Sales Representative

Borislava Stamenic

*** ******* ******, *******, **, M4J 2L9

Tel: 416-***-**** email: **********@*******.***

Profile:

A conscientious and enthusiastic individual with over 27 years’ banking experience in various

departments. Extensive knowledge of Retail Lending and Bank operational and accounting

procedures and policies. Attentive to detail and an effective organizer. Possesses exceptional

interpersonal and communication skills, with an ability to establish instant rapport and maintain

strong client ties. Consistently recognized for reliability and overall commitment.

Work Experience:

Cambridge Mercantile

Direct Business Developer

2008 Feb 2012

•Meet and exceed business standards for quality and productivity by consistently averaging

200 calls a day which introduce potential clients to the features, advantages and benefits

of Cambridge

•Business to business consultative selling and services

•Build and maintain relationships

•Evaluate inquiries at point of contact by analyzing information and recommending foreign

exchange solutions

•Received Certificate of Achievement for completion of in house, online (intranet) Initial Staff

AML CTF Training and Test on Cambridge's Learning Management System

The Royal Bank – Dealer Finance Centre 2005 – 2007

Account Service Agent

•Prevented loss to the organization by accurately and thoroughly verifying up to 33 car

financing applications on a daily basis. Consistently met or exceeded set service targets.

•Continually sought out opportunities to streamline operations within the Department. Two

suggestions were successfully implemented.

•Recipient of the quarterly “ Share The Success” team award in recognition of exceeding job

expectations.

The Bank of Nova Scotia – Toronto Dealer Finance Centre 1999 – 2004

Funding Officer

•Responsible for the daily verification and validation of up to 30 Indirect Retail Loans, which

included complete investigation of legal documentation and the management of all

Funding activities and decision making, within an established accurately processed deals

and maintained excellent records on a daily basis.

•Provided exceptional customer service by focusing on customers’ needs and ensuring that all

dealers were equally valued and warmly welcomed. As a result, repeat business was

created and excellent client relations developed.

•Used creative problem solving and key negotiation skills to solve client problems quickly and

effectively, in order to generate new business. Was able to pinpoint errors and omissions

within Dealership documentation to accurately complete processing.

•Effectively liaised with related departments to ensure that loans were forwarded to the proper

branches for maintenance and follow up.

•Received the Applause Award for ranking within the top percentile of Funding Officers in

Canada, due to outstanding performance and number of deals processed.

Senior Investigation Clerk 1995 – 1999

•Reviewed and verified over 100 indirect retail credit applications per day, to ensure that

monthly departmental targets were consistently met. Conducted manual credit ratings and

credit bureaus quickly and efficiently to ensure a smooth flow of operations and minimized

Bank losses.

•Completed investigations of Indirect Retail loans by investigating all details to ascertain and

confirm customer credibility and credit worthiness. Responsible for insurance cancellation,

obtained from the CIS customer branch and cancellation notices.

•Provided recommendations to the Adjudicating Officer regarding the approval/decline of

applications and directed details to the appropriate level of adjudication. As a

result,turnaround time improved dramatically and accuracy was enhanced overall.

•Maintained strong customer relationships with demanding DFC customers by providing

prompt and efficient verification of applications and clear communication to ensure repeat

business and profit growth.

•Conducted weekly promotional calls with DFC dealers to promote new products and

services, in order to increase application volume and maintain strong customer ties.

•Voluntarily participated in several weekend promotional events at various dealerships, to

provide quick financial decisions and turnaround.

Senior Accounting Clerk 1989 1995

•Checked over 20 legal documents per day to ensure accuracy, client satisfaction and

adherence to Bank policy.

•Within a timely manner, handled fund transfers and follow up between the Bank and dealers.

•Utilized accounting principles to consistently maintain a high level of accuracy while

balancing a high volume of daily process deals.

•Received strong client recognition due to exemplary customer service, ensuring repeat

business and enhanced customer trust.

Prior to 1989, held a series of progressively responsible roles in administration and

commercial credit at the Toronto Regional Office of Scotiabank.

Education and Professional Training:

In house Bank training in Customer Service, Client Relations, Team Building, Anti Money

Laundering, AP7000 and CIS

Extensive Sales and Promotional Training as a Herbal Life Sales Representative

High School Diploma in Economics and Transportation

Community Involvement:

As secretary for a local church group, organized annual events and fundraising activities to

develop membership and a strong sense of community.

Interests:

Tennis, swimming, painting oil portraitures, and interior design

Contact this candidate