Customer Service Representative
Resume:
SHERMAN L. WRIGHT
************@*****.***
*** **. **** **********, **** 45204
PROFILE
Results-oriented Leader with experience working in operational
environments. Effective Customer Service and Office Support skills; proven
ability to meet goals and objectives. Resourceful and creative; comfortable
with different personalities and adept at working with all levels of
organization. Superlative flexibility and versatility; quickly learns and
implements new procedures & processes.
Customer Relations Skills
Electronic/Verbal/Written Communication Skills
Advanced Computer Competency
Typing: 40 wpm/8,000 ksph
MS Word/Excel/PowerPoint
Leadership Abilities
Organizational/Multitasking Skills
Telephone Presentation Skills
Outlook/Internet
EMPLOYMENT
Book Consultant Aug. 2012 to Jan.
2015
Author Solutions, Inc., Ft. Mitchell, KY
Created product packages based on assessment of customers' or potential
customers' needs.
Explained contracts related documents to customers.
Responsible for management of 1700+ accounts over two global brands.
Coordinated worldwide book distribution for 5,000 book titles.
Assisted with Publishing and Marketing efforts.
Generated $50K+ in books sales revenue monthly.
Built upon human resources by orienting, training, coaching, counseling,
and conducting one on one weekly individual and team meetings.
Helped develop departments customer service procedures, policies, and
standards, handled customer complaints, investigated customer complaints;
found solutions.
Collection Agent 9/2008-
2/2010
Aerotek/Aegis Group, Mason, OH
Responsible for management of 600+ customer accounts; provided
Medicare/Medicaid information for customers.
Made collection calls on past due accounts. Worked with customers to make
repayment arrangements and to resolve disputes.
Customer Service Representative 4/2006-
8/2008
Axcess Financial, Cincinnati, OH
Provided comprehensive customer online information and assistance.
Initiated collections process on past due accounts. Ran credit reports and
performed skip tracing. Consistently exceeded monthly collections goals.
Document Specialist/CSR 11/2006-
3/2006
Integrity Staffing, Mason, OH
Provided support for Customer Service department. Assigned documents to
customer accounts.
Initiated process for refinance of customer loans; ensured completion of
requisite paperwork.
General Labor 8/2006-
10/2006
Manpower Staffing, Blue Ash, OH
Conducted inventory control counts. Order fulfillment: retrieved and
packaged orders for shipment, prepared shipping manifests for UPS & FedEx.
EDUCATION/TRAINING
Cincinnati Works Job Retention Workshop Certificate
of Completion/2012
Brown Mackie College Paralegal Studies
Program
Xavier University Business
Management Program
Activities:
Member, Brown Mackie Paralegal Club; Dean's List
Volunteer Basketball Coach: Carl H Lindner YMCA Youth Basketball Program
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