Customer Service Sales

A manda N uss

*** ***** ******, ***. ** Lancaster, PA 17603

Telephone Number: 717-***-**** *****@***.***

PROFESSIONAL SKILLS AND QUALIFICATIONS

Office Skills: Computer Skills: Business Courses: Accounting Courses:

Document Preparation Operating System: Principles of Management Bookkeeping

Proofreading Skills Windows Principles of Supervision Service Accounting

Telephone Communications Microsoft Office Suite: Principles of Marketing Merchandise Accounting

Ten-key Calculator Operations Advanced MS Word Business Contracts/Law Corporate Accounting

Files Management MS Excel Small Business Management Payroll Preparation

Operation of Office Equipment MS Access Supervisory Training Income Tax Preparation

MS Publisher Money & Banking Cost Accounting

Passive Bilingual: MS Power Point Oral Communications Computerized Accounting:

English MS Outlook Business Math QuickBooks

Spanish Keyboarding:70 wpm Customer Service Peachtree/Sage

Human Resources

SPECIAL AWARDS & RECOGNITION

CUSTOMER SERVICE AWARD

KEYBOARDING AWARD

DIRECTORS LIST

EDUCATION

May 2013-February 2015 CONSOLIDATED SCHOOL OF BUSINESS

Associate in Specialized Business Degree: 2124 Ambassador Circle, Lancaster, PA 17603

Business Administration: Management Trainee GPA: 3.66

August 2005-May 2006 LANCASTER COUNTY CTC

Certificate of Completion: 1730 Hans Herr Drive, Willow Street, PA 17584

Medical Assisting GPA: 3.76

INTERNSHIP EXPERIENCE

January 2015-February 2015 THE MIX AT ARBOR PLACE

Intern 520 North St, Lancaster, PA 17602

Researched and requested donations from local businesses through email and postal mail for the company’s

fundraising banquet and silent auction. Organized spreadsheets to track all donated items. Developed a new program

called; “Sponsor-A-Child”. Created business letters and memos to send out to sponsors. Handled all aspects of

creating and launching the “Sponsor-A-Child” program.

PROFESSIONAL EXPERIENCE

September 2012-January 2013 AMERICAN MUSIC THEATRE

Box Office Sales Associate 2425 Lincoln Hwy East, Lancaster, PA 17602

Answered incoming telephone calls from customers regarding various concerts. Handled all ticket sales, both

over the phone and in person. Required to learn and use specialized computer programs. Maintained confidentiality

regarding customer information. Trusted to respond to customer complaints and professionally develop a solution.

Greeted patrons as they entered our venue. Helped with group sales.

January 2009-June 2011 MEDICAL BUREAU OF LANCASTER

Telephone Service Representative 139 E Walnut St, Lancaster, PA 17602

Answered telephone calls that had been forwarded to our office by doctor’s offices and hospitals. Connected

patients and nurses to on-call doctors in emergency situations. Professionally contacted doctor’s offices with any

urgent messages while they were on break or out of the office. Developed a knowledge of medical terminology and

transcription.

August 2007-April 2008 INTERMEDIA MARKETING SOLUTIONS

Telemarketer 1868 Charter Lane, Lancaster, PA, 17601

Answered high volume telephone calls from potential customers who have been solicited through

advertisement. Delivered prepared sales talks, and followed scripts that described products in order to persuade

potential customers to purchase a product. Explained products and prices as well as answered any customer questions.

Obtained customer information such as name, address, telephone number, payment method, etc.

VOLUNTEER WORK

November 2014-February 2015 PROVIDENCE ELEMENTARY SCHOOL

Teacher Assistant

Assist Kindergarten teacher with daily student activities. Help students with learning assignments. Collect all

homework and help to grade assignments. File necessary papers into each student’s take home folders. Trusted to

monitor children when necessary. Prepare and deliver important emails and letters to parent’s. Copy and print any

paper’s that the teacher needs,

January 2014-October 2014 CSB- COMMUNITY SERVICE CLUB

President

Organized various fundraising events, supervised other club members, worked in a group to give small grants

to local organizations. Managed weekly meetings with other club members to discuss upcoming events and planning.

Conducted food drives during the holidays to help those in need. Obtained needed equipment and supplies for

fundraisers. Motivated new students to join the club. Trusted to handle and record all cash flow. Club donated over

$500 to local charities during my term.

September 2013-January 2014 CSB- COMMUNITY SERVICE CLUB

Secretary

Assisted President and Co-President with club duties. Prepared and posted weekly club information around

the school. Professionally contacted local organizations regarding volunteer opportunities. Prepared flyers for

upcoming events.

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