Customer Service Data Entry
Resume:
K iana Lockett
Houston, TX *7028
832-***-**** Cell
**********@*****.***
Objective
Results-driven individual eager to contribute superior organizational, communication, customer
service and administrative skills toward supporting the employer in optimizing operational
performance.
Background Summa ry
Customer service support professional with more than 2 years of experience; adept to working in
fast paced environments demanding strong organizational, leadership and interpersonal skills.
Committed to exceptional customer service and driven by challenges. Detail-oriented and
resourceful in spearheading, organizing and completing projects; ability multi task effectively.
Work Experience
Pathways Social Worker Services
September 2013- April 2015
Secretary
• Answered multiple phones lines.
• Maintain/retrieve files from Records Center for client use as requested.
• Greeter
• Assist Social Worker(s) with organization for daily rounds.
• Data Ent ry
Toys R Us
October 2014-January 2015 (seasonal)
Associate
• Stocking shelves.
• Customer service.
• Register t rained cashier.
• Advised customers on purchases and provided excellent customer service.
Canon Business P rocess Services Contractor for Exxon Mobil ( Inte rnship)
July 2012 - August 2013
Records Technician
• Maintain/retrieve files from Records Center for client use as requested.
• Deliver files to clients within established time frames.
• Ensure returned files are properly logged and placed back in their proper location.
• Prepare files to be sent for storage. When needed, arranges for files to be ret rieved from
s torage.
• Maintain cataloging process, procedures as well as rules and regulations
• Evaluate current cataloging system for completeness, efficiency and usefulness by taking
i nventories and reviewing retrieval needs
• Create files through data entry into file t racking software, apply labels to folders, inter-
filing.
ExxonMobil Corporation
J une 2011- May 2012
C lerical
• Data Ent ry
• Managed routine general office task like correspondence, filing sensitive material, sorting
mail, and maintenance of photocopiers.
• Answered multiple phone lines
• Managed supply room and ordered supplies
B rittany Bell
Childcare giver
As needed
• Cared for 1 infant, 2 toddlers
• Play dates.
• Crafts.
• Prepared meals.
• Outdoor sports.
• Computer learning.
Education
Barbara Jordan for Careers, Houston, TX May 2013
H.S. Diploma, General
Lamar University, Beaumont, TX Current
Skills Summa ry
Strong analytical and organizational skills
Excellent verbal and communication skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Knowledge of data processing and typing 45 WPM
Workload Prioritization
References
Available upon request
Contact this candidate