Customer Service High School
Resume:
Kayne MacCallum
********@*****.***
Address: Permanent Address:
**** ****** ****, ***** ****, IL 60048
Summary of qualifications
• Wide ranging Customer Service improvement roles with 92% first call resolution rate in logistics
operations
• Multi-year application of theoretical academic knowledge to real world business challenges
including manufacturing six sigma and logistics service excellence
• Top decile of performance rating across staff class each summer
• Top rated quantitative skills with computer software to include Microsoft Excel, MS Access and
Inventor
• Top decile performer in IL high school and NCAA Div I wrestling
• Recognized for multi-year high Honors throughout IL high school and at Eastern Michigan
University (“EMU”) year to date
• Varsity wrestler placed 3rd for Illinois state finals 2014; NCAA Div I Varsity at EMU
Education
• Current student acquiring a Masters in Business Administration at Eastern Michigan with a focus in
finance University, Ypsilanti, MI. Expected graduation May 2019
• Collegiate academic record to date 4.0 GPA with honors
Work and volunteer Experience
Crew member, Brickman Landscaping, 2013-present. Succeeded in maintaining diverse
business landscapes while using a various amount of tools including heavy machinery. Tools included;
tracker, weed-wacker, leaf blower, truck.
Floor Salesman, Express, 2013-2014.
• Greeted retail customers with an upbeat personality.
• Developed listening and communication skills working with customers to design customized orders
• Gained experience in teaming to drive increased sales productivity by 34% in FY14.
• Recognized as a top performer using a direct sales aggressive yet unintimidating approach to selling
clothing and accessories.
• Delegated role of managing and rectifying unsatisfied customers achieving 3Xs the success rate of
average store performers
Volunteer, Feed My Staving Children, Libertyville, IL (Weekends during High
School senior year 2013-2014).
• Manually packaged and shipped over 29,000 meals of daily food meals impoverished persons in
developing 3rd world countries around the World.
• Coordinated multiple teams from local school districts to achieve high rates of hourly productivity
Shipping & Receiving Manager, SEC Design Technology, 2012-2013.
• Organized inbound receiving and inventory check-in for hundreds of packages and supplies weekly.
• Recorded files in an orderly, easy to find manor.
• Corrected inaccurate orders, which helped company order accuracy.
• Performed as an informal design engineer and problem solver in the manufacturing of complex
mechanical devices with clinical and field hunting applications.
• Excelled at communication skill development working with a wide range of co-workers, managers,
and outside companies resulting in rapid increases in responsibilities.
• Traveled multiple hours weekly to deliver and receive important mechanical devices
Awards
• Continuous Academic Honor Role Member, 2010 through Fall 2014
• IL State High School and NCAA Division I Student-Athlete 2010-2015
• National Honors Society Member, Inductee 2013
• NCAA Division I Varsity Wrestler
• Highest Honor Award at Eastern Michigan University
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