Crystal Herd
Houston, TX ***63
Email: ************@*****.***
Objective: To obtain a professional position that requires the use of my
Organizational, Administrative and Accounting Skills with a Company where I
have the opportunity to grow and excel professionally.
Qualifications:
. Excellent customer service, communication, and relationship-building
skills.
. Active listening and attention to detail with the ability to quickly
organize and multi-task in a fast-paced/changing environment.
. Skillful and dedicated with extensive experience in coordination,
planning, and support of daily operational and administrative
functions.
. Ability to engender trust and engagement with current customers and
potential customers.
. Possess the ability to read and comprehend simple to complex
instructions and correspondence.
. Possess strong mathematical skills: add, subtract, multiply, and
divide, have an understanding of common financial metrics and the
ability to apply financial results as relates to the company's
performance.
. Knowledgeable in Microsoft Office, All Windows Operating Systems,
Outlook, Quick Books, Loan Producer, FHA Connection, Crystal Report,
Caivrs and Excel.
. Type 55 WPM
. Excellent verbal and written skills including grammar and voice
quality in English and Spanish.
. Self-sufficient and dependable.
Employment History:
Car-Research XRM
April 2012 to present
Houston, TX
Accounts Payable
. Responsible for maintaining up-to-date and accurate records of daily
transactions with regards to accounts receivable, accounts payable,
inventories, and payroll.
. Assist in the preparation of financial statements.
. In charge of maintaining and updating of the fiscal transactions.
. Assist with annual audits and month-end accruals.
. Responsible for the compiling of the monthly state Sales & Use tax
returns.
. Plan and implement Accounting procedures and internal controls.
Rocky Mountain Mortgage
August 2011 to October 2011
El Paso, TX
Administrative Assistant
. Responsible for maintaining the Loan officer's and Loan Processor's
schedules of appointments and other commitments with the
responsibility of making necessary changes and adjustments.
. Coordinated all requests made to or by other Loan Officers or Loan
Processors to ensure compliance with deadline dates.
. Responsible for helping Loan Officers and Loan Processors in obtaining
any necessary information in order to process and approve a home loan
. Responsible for collecting verifications of employment past/present as
well as verification of rent.
. Assigned the duty of requesting title commitment, surveys, plot plans
and termite inspections from the title company.
. Requested for verification of homeowner's insurance and credit checks
. Received and applied appraisal money.
. Took the initiative in preparing replies to incoming mail where
established policies and precedents are available as guides.
. Ensured all classified materials are handled and stored in compliance
with regulations.
Trimco Master Millwork
Jan 2006 - June 2011
El Paso, TX
Administrative Assistant-Accounts Payable/Receivable:
. Reviewed personnel requests to determine the nature of action related
to staffing, classification, benefits, pay, etc.
. Received and examined complex payroll authorization documents.
. Maintained personnel records accurately in accordance with company's
record keeping regulations.
. Processed new hires appointment documents to include W-2, benefits
entitlements and pay.
. Acted as a liaison between contractors and management to resolve
issues with contracts.
. Responsible for running errands, retrieving checks from the various
contractors, and making high dollar deposits.
. Responsible for producing invoices for clients and making sure they
were sent out in a timely fashion to avoid any inconveniences to the
recipients.
. After several years, I was put in charge of production of homes that
were going out.
. Served as an assistant Project Coordinator with the responsibilities
of planning, coordinating, and directing the execution of 5 to 8 new
home building sites.
. Directed the development of the various projects phases by
coordinating with 6 different contractors, management and city
inspectors.
. Established short and long range project objectives.
. Assisted the office manager in receiving, controlling, validating, and
applying of funds to a variety of transactions of which included
obligations, accrued expenditures, disbursements, cost transfers,
reimbursable orders, earnings collections, and other transactions.
. Processed accounts receivable and accounts payable vouchers.
. Ensured all office materials were accounted for on a weekly basis.
. Answered incoming customer inquiries promptly and in accordance with
the established call-handling procedures using a professional phone
manner.
Food Basket
El Paso, TX
June 2005- January 2006
Cashier
. Provided concise, quality customer service in a professional, timely
and courteous manner.
. Greeted, and engaged customers in conversation for purpose of
providing sales related assistance.
. Assisted customers in resolving customer complaints.
. Possessed a detailed eye for accurate cash transactions.
. Ensured that proper procedures for processing cash were being
followed. Any missed details were costly.
. Performed a variety of duties in direct contact with the store
patrons.
. Planned and prepared retail department features. Displayed
merchandise in accordance with general instructions; also created new
displays.
. Responsible for the cleanliness and neatness of the selling area; Kept
area well stocked with supplies.
. Took inventory of one or more department during periodic inventories.
. Assisted in training other employees, as required.
. Performed other duties as assigned.
Education:
Irvin High School
2001- 2005
El Paso, TX
. Obtained High School Diploma
. Graduated: Yes
Houston Community College
2013- Present
Houston, Texas
. Associates in Nursing
. Currently Attending