Customer Service Representative

JOHNNY R. DELACRUZ

Houston, TX ***** 713-***-****

***************@*****.***

CUSTOMER SERVICE REPRESDENTATIVE

Summary of Qualifications

Two years of experience as a Bank Teller, and over five Customer Service Representative

I have the knowledge of computer programs: Excel, Access, Outlook, and Word

I have also help maintain a high level of customer service with many of my companies by retain

many customers when they have an issue need to be resolved.

Work History

APG&E, Houston TX May 12, 2014- Oct 7, 2014

Call Center Representative

Take multiple inbound and outgoing calls for and from customers in English and Spanish

Take payments for order and fees from customer

Verified that customer’s transaction was correct on the order and on the computer system

Trained new employees on our systems as well got authorization to walk the floor and take

questions from fellow representatives when they were on calls need policy answers

Achievement:

I had multiple call grades above 90% quality control score

Sanita, Houston, TX Feb 03, 2014 - May 01, 2014

Customer Service Representative

Take multiple inbound and outgoing calls for and from customers

Received payments for orders and fees from customer

Manage Amazon, Ebay, and Clog Outlet Website

Replied to emails from customer about question of products and company's policies

Verified customers transaction was correct on the order and on the computer system

Trained new employees on our systems

Inspected every return and exchange that they are correct and not worn or damage

Looked into shipping software to make sure everything was expedited on time

Worked with Outlook, Excel, Access, Word and many more Microsoft programs

JP Morgan Chase Bank, Houston, TX Apr 02, 2012 - Jan 07, 2014

Bank Teller

Assisted over 100 customers a day

Took in deposit, and withdrawal from varies account

Made varies amount of payments from car loan, mortgage, and credit cards

Made sure every payable check was correct

Verified that customers transaction was correct on the slip and on the computer system

Trained new employees, and prepared shipment to go out

Verified the shipments that came in for the vault

Audited the vault and other employee’s cashbox.

Great customers and provide a wonderful experience

Achievement:

Received a 100% grade on auditing from are branch as well as the Auditor.

Made multiple bonus for customer services scores for myself and the whole branch.

Sam's Club, Stafford, TX Aug 04, 2011 - Nov 04, 2011

Cashier

Handled cash register, and scanned purchases

Handled money, credit cards and checks, as well as stacked groceries

Ensured spills were cleaned, and cleaned my work station

Pappas Restaurant Inc., Stafford, TX Mar 10, 2008 - May 22, 2011

Server

Described the menu, special of the day and drinks to guests and made suggestions

Kept the working area clean, and assisted the kitchen as needed

Took payments of different kinds from our guests.

Stocked the restaurant, and assisted bartender and kitchen help

Took payments and also helped the bar and kitchen with any problems

Made sure the guest was happy and willing to come back

Education

Houston Community College, Houston, TX

1 year college Major: IT

Hastings High School, Houston, Texas

High School Diploma

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