Customer Service Rep
Resume:
Resume
***** * *** * *** Coweta,Ok ***** 918-***-****
Cade, DeAnna M.
Summary
Qualified Customer Service Rep with three years in fast-paced customer service and call center
environments. Personable and professional under pressure. Customer service professional seeking a
management role. Skilled in training staff and establishing rapport with clients. Self-motivated with
exceptional communication and computer capabilities. Receptionists/ Administrator who continually
maintains a positive attitude while interacting with demanding clients. Serves as the primary point of
contact for both in-house and external phone and website queries.
Skills
•Exceptional communication skills
•MS Windows proficient
•Quick learner
•Trusted key holder
•Creative problem solver
Work History
E mployer M icahtek
Location: Broken Arrow,Ok
Job Title: Customer Service Rep
Start Date: June 2013
End Date: September 2013
Job Duties :
•Answered an average of 20 calls per day by addressing customer inquiries, solving
problems and providing new product information.
•Described product to customers and accurately explained details and care of
merchandise.
MetLife Dental Insurance
Location: Tulsa,Ok
Resume
16627 S 233 E Ave Coweta,Ok 74429 918-***-****
Cade, DeAnna M.
Job Title: Customer Service Rep
Start Date: Sept. 2013
End Date: Feb. 2014
Job Duties:
•Answered an average of 20 calls per day by addressing customer inquiries, solving problems and
providing new product information.
•Described product to customers and accurately explained details and care of merchandise.
Schlumberger
Location: Broken Arrow, Ok
Job Title: Fabricator
Start Date: May 2014
End Date: Feb 2015
Job Description:
• Received and correctly processed both written and verbal instruction, prints and work
orders.
• Verified part numbers and placed parts in appropriate shipping containers.
• Recognized and reported defective material and equipment to shift supervisor.
• Planned and paced work efficiently in order to meet daily, weekly, project or production
goals.
• Closely inspected parts to ensure they were clean and free of contaminants.
Brown Mackie College
Location: Tulsa,OK
Job Title: Receptionists/Administrator
Start Date: March 2015
Resume
16627 S 233 E Ave Coweta,Ok 74429 918-***-****
Cade, DeAnna M.
End Date :Present
Job Duties:
•Politely assisted customers in person and via telephone.
•Handled daily heavy flow of paperwork .
•Transfer calls
•Send and Receive fax
•Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
•Directed calls to appropriate individuals and departments.
•Oversaw daily office operations for staff of 10 employees.
•Composed and drafted all outgoing correspondence and reports for managers.
•A trusted employee to oversee keys
Education
Coweta High School
Diploma
Graduation : May 16,2011
Coweta, Ok 74429
National American University
Associates
Graduation:
Tulsa, OK 74146
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