Customer Service Sales

Rodney D. Johnson

***********@*****.*** Cell: 972-***-**** 5436 Avery Ln Grand

Prairie, TX 75052

Objectives

To leverage and extend my 10+ years in Business to Business sales industry to help corporations

achieve their goals of being the vendor of choice for its customers and to help new customers

identify creative solutions to their business and customer challenges.

Summary

Dedicated Operations and Sales Manager with 10+ years of experience in an entrepreneurial environment.

Consistently achieve record high customer satisfaction rankings, improvements to the bottom line and

production rate objectives of the company.

Respected leader of the operations teams; instilled a shared, enthusiastic commitment to our customers and

employees which served as the key driver of achieving the company’s goal. Lead by example to ensure the

execution of corporate quality and operational policies.

Graphics Designer with 8+ Years of experience In charge of our very own internal networking system. I

have produced and edited several commercials for the “Cignature’s” product line.

Areas of Expertise

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Customer Service Management Customer Satisfaction Rep. Sales Development

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Business 2 Business Sales Sales & Margin Improvement Teambuilding & Training

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Inventory Control Shipping & Receiving Management Cost Reduction Strategies

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Graphic Design Purchasing Manager Order Fulfillment

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Lead Generator Production Operations Management Warehouse Supervision

Professional Experience

Febuarary, 2013 to April

Future Payment Technologies Dallas, TX

2015

Corporate Sales Manager, 02/2013 to 04/2015

Promoted to develop and manage the North America market for this multi million dollar distributor of

merchant services.

Successfully managed a team of 13 outside sales agents with the number one grossing sales team

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for multiple years. These contracts represented 35% of the total sales revenue.

Recruited and trained all new team members and help each new sales agent obtain contracts in

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first month of being with company.

Managed receivables and profit for assigned customers

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Collaborated daily with customers about updates to their orders or new products available.

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Communicated the status of customers orders / issues daily, via phone calls, emails, fax

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Responsible for contacting and maintaining contact with current and future contacts. While responsible for

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making quotes as well as processing orders via email, phone, and fax.

Communicated regularly with president of company to ensure sales, and customer services, output rates

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were efficient.

R4 Industries Arlington, TX

Accounts Manager, 09/2007 to 02/2012

Complete responsibility for the operational functions of the business including, purchasing, production, shipping,

receiving, quality control, and customer service

• Managed an operations team of 10 individuals to procure, receive, produce, QC and ship 97% of our

customers orders on time.

R4 Industries, Inc. Arlington, TX (Continued)

Achieved expectations for productivity and efficiency levels

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Negotiated with suppliers to achieve a 18% reduction in cost rates based on our annual volume of products

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Created the necessary processes to bring consistency in quality to our receiving and production departments.

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Achieved a defect reduction of 25%

Production Manager, 07/2004 to 09/2007

Promoted to manager position to recruit, train and supervise 5+ production employees. Foster an environment in

which employees enjoyed high levels of productivity and were motivated to deliver top performance. Managed

back end operations to ensure efficient transactions leading to a more efficient invoicing, accounts receivables

and customer service process.

Selected Contributions:

Supported the business growth of 1500% through the management of human and capital resources.

Reduced staff turnover by 15% in 2011, benchmarking a record setting improvement in staff retention due to

the success of employee development and morale building programs.

Elevated our customers’ delivery experience index from 66% to 90% within two years; ensured the swift

resolution of customer issues to preserve customer loyalty while complying with company policies.

Served on special taskforce charged with turning around under performing vendors.

Exemplified the second to none customer service delivery for which R4 Industries, Inc is recognized with all

with our customers.

Education and Training

North Lake Community College Irving, TX 2006 2008

Business Administration

Software

Microsoft (MS) Word, MS Excel, MS Outlook, MS PowerPoint, CorelDraw, Corel Photo Paint, Corel Capture,

Corel Drawings, Adobe Suite, Tajima Pulse, Drawings, Smart Designer, I oline, Final Cut Pro and Shopworks.

Awards

ESPN 2007 Indy Car Series intern at Texas Motor Speedway 2007

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Perfect Attendance (Pre Kindergarten through 12 grade), 1991 2005

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Howard University Thurgood Marshall Summer Law Camp 2003

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