Customer Service Representative

Cynthia Salazar-Palacios

*** ****. *** ******, ******* IL 60628

Cell: 708-***-**** - acpa1m@r.postjobfree.com

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company

success. Highly enthusiastic customer service professional with 4 years client interface experience.

Core Strengths

Energetic work attitude Strong organizational skills

Multi-Task Management Inventory control familiarity

Type 45 WPM Opening/closing procedures

Bilingual (Spanish) Large cash/check deposits expert

Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Service

Calmed and rapidly resolved client conflicts to prevent refunding of money.

Work Experience

Cashier

September 2014 to March 2015

Roseland Pizza & Tacos

Chicago, Il

Assisted co-workers .Cleaned and prepared various foods for cooking or serving .Cleaned up spilled food, drink and

broken dishes, and removed empty bottles and trash.Up-sold additional menu items, beverages and desserts to increase

restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Correctly

received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile

in a timely manner. Served orders to customers at windows, counters and tables. Properly portioned and packaged

take-out foods for customers. Quickly and efficiently processed payments and made accurate change. Mastered Point of

Sale (POS) computer system for automated order taking .Carefully maintained sanitation, health and safety standards in

all work areas. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and

minimal jewelry that met company standards .Followed all established restaurant practices and procedures.

Assistant Manager

January 2011 to May 2014

Edible Arrangements

Chicago, IL

Prevented store losses using awareness, attention to detail and integrity. Created new processes and systems for

increasing customer service satisfaction.Worked as a team member performing cashier duties, product assistance and

cleaning. Expressed appreciation and invited customers to return to the store.Served as the company's only bilingual

Spanish/English customer service representative .Assisted customers with store and product complaints. Guaranteed

positive customer experiences and resolved all customer complaints. Responsible for ringing up customers in a timely

manner and guaranteeing high level of customer service.

Educational Background

GED : 2013

Olive Harvey College

Chicago, IL, United States

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