Project Customer Service

Saigeetha Panikker PMP

#****/*, *** *****, *** Main, New Tippasandra, Bangalore 560075. Passport No: K8691578 : Mobile – 99164

***** : Off – 91-80-409*-**** ext 20686 *******.*@*****.***

BACKGROUND

Have around 14 years of experience in entire Software Development Life Cycle from analysis of client needs to delivery.

Started as a Software Developer working primarily in C++, Advanced Java with Oracle as backend under Unix

environment. Expertise in mathematical and statistical model generation using tools. Strong foundation in parallel

processing and NoSQL systems. Good understanding of Hadoop ecosystem and related frameworks.

RESPONSIBILITIES

• Manage day to day operational aspects of the project and scope

• Identify & deploy the appropriate resources with different skill

sets to support the systems development efforts.

Provide Terms of Reference to team members

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Estimation of effort and Project Planning

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Release Management.

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Track and report team hours

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Effectively apply the quality assurance procedures and enforce

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project standards

Participate in Quality Audits

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Review relevant artifacts

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Ensure availability of all deliverables on time.

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Requirement analysis and creation of System Requirements

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Create Test Plans and Test headlines

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EXPERIENCE

REACHOUT BUSINESS ANALYTICS LTD.

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Saigeetha Panikker PMP

: Multiple Clients

Client

: Senior Data Analyst

Role

Technology : SPSS,SAS v9.0, R, Weka

Duration : Apr 2013 ~ Till date

Reachout Business Analytics is an analytics solutions provider that helps businesses make informed decisions at all levels

by helping them understand how to uncover and explore data.

.

Responsibilities

• Conducted a research on the association of Knowledge Management with Performance management and the ability of

the former to predict the latter

• Used Correlation Analysis and Multi Linear Regression for a sample size of 150 employees of a software company

based in North India.

• Evaluated the customer experience in adopting mobile banking services in India

• Used stepwise Regression analysis, Multi Linear Regression (MLR), Exploratory Factor Analysis (EFA)

• Researched on Emotional Intelligence (EI) practice for an effective Organizational performance and conducted

Correlation analysis to understand the significance.

DSB In a Box

: DSB First

Client

: Technical Manager

Role

Technology : Hadoop, HDFS, HBase, Sqoop, MongoDb, Oracle 10g,PL/SQL

Duration : Apr 2010 ~ Mar 2013

DSBFirst signed a contract that assigned Logica to implement an intelligent transport system for railway purposes. DSB In a

Box provides the capability to manage, create and update timetables through the RailOpt Timetable Management module.

Interfaces to external timetable systems allow data provided by others to be imported in to the Box, removing the need for

manual entry and reducing the risk of errors. The box also includes the Topology module which allows the infrastructure

data relating to the timetable to be managed. These modules can be used for operational production or for creating

scenarios of possible future franchises. This greatly enhances the customer’s capability when deciding whether or how to

bid for new operators.

Responsibilities

Provide proof of concepts to the engineering team

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Involved in the development and execution of all data management functions and statistical analysis relating to the

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project.

Developed multiple MapReduce jobs in java for merging data from various sources and extract meaning from

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information.

Importing and exporting data into HDFS and Hive using Sqoop

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Load and transform large sets of structured, semi structured and unstructured data

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Installed and configured Hive and also written Hive UDFs.

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Worked closely with Logica Denmark to manage the project scope and plan the delivery

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Identified & deployed the appropriate resources with different skill sets to support the systems development

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efforts.

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Saigeetha Panikker PMP

Involved in requirement analysis and created System Requirements for the releases based on the user

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specification.

Estimation of effort and Project Planning

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BT Harlequins (RBM )

: British Telecoms

Client

: Technical Manager

Role

Technology : Java, Pro *C, Spring, Hibernate, Oracle 10g,PL/SQL

Duration : Jan 2009 ~ Mar 2010

Harlequins is a large development project which is part of the BT WLMS (BT White Label Managed Services). It delivers an

Operations Support System (OSS) which will be used by Customer Service Agents and Communications Providers (CPs)

who buy white label services such as voice and broadband from BT. It will also provide Broadband authentication (Radius

Service) . Logica’s immediate customer for the design stage is BT Innovate and Design (BTID) . The first CP to use the

Harlequins stack is Everything Everywhere (EE), the business formed by the merger of Orange and T Mobile in the UK.

Responsibilities

Set up a new team and transitioned work from Onshore

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Identify resources needed and assign individual responsibilities

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Ensure effective Knowledge Transfer

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Create project work plans

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Manage day to day operational aspects of a project and scope.

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Effectively co ordinate with the team spread over different geographic locations

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Review deliverables prepared by team before passing to client.

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Effectively apply the quality assurance procedures and enforce project standards.

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Track and reports team hours.

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Pre Delivery Service Agent

: Most of the Leading Telecom Service Providers

Client

: Product Specialist

Role

Technology : C++, Informix, PL/SQL, Python

Duration : Jul 2004 ~ Oct 2008

Responsibilities

Performed various roles like Project Lead, Mentor, Analyst, Engineering Specialist, Product Specialist and

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Developer.

Responsible for managing and delivering the software design, development and implementation of all major

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releases of PSA.

Involved in Release Management and Branching strategies for the various releases of the product.

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Responsible for end to end development of software products from requirement analysis to system study,

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designing, coding, de bugging, documentation and implementation.

Creation of Test Plan and Test Headlines

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Saigeetha Panikker PMP

Review and approve Test Plans and Test Cases

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Provide post implementation, application maintenance and enhancement support to the Customers with regard to

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the product.

Customer Account Data Management

: AT&T

Client

: Business Analyst

Role

Technology : Oracle 8i,SQL 8.1.7,PL/SQL

Duration : Jul 2002 ~ June 2004

The CADM (Customer Account Data Management) application is a collection of business applications that support billing

and bundling activities for the Universal Platform and Legacy systems spanning various markets. CADM’s mission is to

provide a single view of BMD Customer Data to the various Business Processes and Systems. By providing a customer

Centric View of Data, CADM enables AT&T to better meet the needs of its Customers, to improve the Time to Market, and

to reduce operational costs.

Responsibilities

• Analyzing the killed Hierarchies and Abends that occur in every Bill Pull.

• Estimating the effort required to Fix the issue.

• Writing specific scrubs in PL/SQL to address the kills and Abends.

• Opening tickets against development team to address the root cause of some of the

Abends and kills.

• Modifying existing PL/SQL Packages to address the root cause of some of the

Abends and kills.

• SPEED

: Citibank

Client

: Developer

Role

Technology : Java, EJB, JSP,Java Script, Oracle 8i, Weblogic Server, Windows NT

Duration : Oct 2001 ~ June 2002

SPEED (System to Provide Employee Empowerment and Development) is an application designed to assist the employee

in managing his/her organizational activities that involve HR procedures and processes. It also provides the HR personnel

with a desktop tool that provides a wealth of information about each employee instantly as well as maintain organizational

records in order. Each user’s page will be customized based on the role and permitted accessibility.

Responsibilities

• Involved in the development of submodules in Employee Information Module.

• Developed WebPages for the above submodules using JSP

• Created Session Beans for implementing the Business Logic for these submodules

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Saigeetha Panikker PMP

• Created Entity Beans for accessing Master Tables

• Implemented triggers, procedures and functions

• Time Sheet Monitoring Tool

: Cable and Wireless

Client

: Developer

Role

Technology : Java, Servlets, Oracle 8i

Duration : Nov 2000 ~ Aug 2001

This module is used to enter the time spent by an employee on different pay codes for a given day or days. This provides a

user interface to keep track of the time spent on different pay codes. Once the authentication is over the employee is

directed to their respective form depending on their roles. The manager has the authority to approve or disapprove the

timesheet of an employee.

Responsibilities

• Responsible for the coding and unit testing of Approved timesheet module and charge split module.

• Designed the front end screens Forms.

• Created Triggers, Procedures and Functions in PL/SQL

Job Summary

Organisation Duration

Apr2013 ~ Till date

Reachout Business Analytics

Jul 2004 ~ Mar 2013

Logica Pvt Ltd

Jul 2002 ~ Jul 2004

IBM Global Services

Oct 200 ~ Jul 2002

DSRC Chennai

Skill Summary

Big Data : Hadoop, MapReduce, Hive, HBase, MongoDb

Analytics : Statistical Modelling, SPSS, SAS, R, Weka

Languages : JAVA, C++, Pro *C, PL/SQL.

Frameworks : Spring, Hibernate

Database : Oracle 10g, Informix, MongoDb

Operating Systems : Unix, Linux, Solaris.

Oracle Certification • EXAM 1Z0 – 001 – INTRODUCTION TO ORACLE SQL & PL/SQL

• Exam 1Z0 – 101 – PL/SQL Program Units

• Exam 1Z0 – 121 – Developer/2000 Build Forms 1

• Exam 1Z0 – 122 – Developer/2000 Build Forms 2

• Exam 1Z0 – 123 – Developer/2000 Build Reports

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Saigeetha Panikker PMP

German Certification : Zertifikat Deutsch (Level 3), Goethe Institut, Bangalore

Education

Master of Philosophy (MPhil) in Physics Anna University, Chennai, India

Master of Science (M.Sc) in Physics Madras University, Chennai, India

Bachelor of Science (B.Sc.) in Physics Madras University, Chennai, India

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