Technician Customer Service
Resume:
STEVEN R WARREN
Charlotte, NC **205
(Cell) 980-***-****
E-mail: **********@*******.***
SKILLS:
• Tier 2 and 3 Support, for more than 850 Users, local as well as 200 to 300 nationally.
• Working in Active Directory to add, delete and reset users.
• Support Dell Desktops & Laptops & Lenovo Laptops & HP Desktops & Laptops Break/fix support,
hardware troubleshooting. Restack, disconnects relocating and reconnecting, mapping printer
• Troubleshoot, install, repair, test, configure and maintained networks to include hubs, bridges,
switches, routers, and software that permits the sharing and transmission of information.
• Building images, Imaging and reimaging desktops and laptops.
• Worked in Windows command lines.
• I have the ability to multitask, and work under pressure, in stressful work environments while
remaining calm and paying attention to detail.
Software: Proficient in Windows operating systems, Ghost, Kace, Remedy, Heat (ticketing systems),
PeopleSoft, Novell, Deltek, Safelink (Vasco), AT&T connect, Webreq, Costpoint, and Buysite.
Veterans Status: U.S.Navy E-3 Boatswain Mate 17 January 1982 to 17 February 1987
Honorable Discharge.
Education: Hyper learning Technologies- Virginia Beach VA
• CompTIA A+ Cert
• CompTIA Network +
• CompTIA Security+
• Central Piedmont Community College: Computer Technology Integration(Digital Forensics) Present
PROFESSIONAL EXPERIENCE:
Barrister Global Service Inc., Various Locations, NC, SC, VA 01/09- Present
Desktop Support/Field Technician
• Worked in a verity of settings such as, very stressful and noisy Manufacturing, Production,
Warehouse, offices, and Homes.
• Installed, configure, troubleshoot, and, maintained hardware and software to ensure the
availability and functionality of systems Desktops/Laptops, High speed printers and scanners.
• Maintained accurate records of agency’s personal computer hardware and software inventory.
• Doing warranty work, changing hard drives, disk drives, motherboards CPU’s, and installing
maintains kits on printers.
American Credit Acceptance LLC 06/12-10/12
Desk side Support Technician
• Assisting with all technical problems to included, network, software, hardware, phone, printers
and scanners for over 800 machines, to include a high volume collections Dept.
• Working in Active Directory to add, delete and reset users.
• Using remote desk top and phone to assist users.
• Imaging and reimaging desktops and laptops.
• Provided training to users in new software, and equipment. Trained users on LAN operations and
providing assistance with standard office applications.
• Maintained accurate records of agency’s personal computer hardware and software inventory.
•
Technisource @ PNC Bank, Various locations NC, SC 01/12-03/12
IT Support Technician
• Transferring all of the files or applications between old lease computers to the new ones.
• Unboxing and setting up new computers.
• Maintained accurate records of agency’s personal computer hardware and software inventory to
be returned to the vendor.
• Insuring that all software, printers’, scanners, and POS equipment is working properly.
• Performing end-user acceptance as per check off list and service level agreement.
Reliance Staffing@ Western Tidewater Community Service Board, Suffolk, VA 03/11-4/11
IT Support Technician
• Installed wiring and implemented wireless technologies
• Ensured sound connections from remote sites to client database server.
• Working in Active Directory to add, delete and reset users.
• Trained users on LAN operations and providing assistance with standard office applications.
• Maintained accurate records of agency’s personal computer hardware and software inventory.
• Rebuilt and refurbished laptops, desktops, and printers.
Smart source Inc@, Rent-A-Center, Various Locations, VA 01/11-07/11
Server Technician / Field Technician
• Configured and maintained servers which ran Linux / Unix
• Troubleshoot, repaired, maintained, installed and performed testing activities on various computer
equipment, peripheral, data communication and computer network system.
• Maintained software and hardware inventory and tracking systems; monitored inventory, ordered,
stocked and stored electronic components.
• Installing, configuring, and troubleshoot POS Equipment.
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Manpower Professional@, IBM, 01/11-01/11
IT Support Technician
• Planned, developed, implemented, tested and validated programs on windows LAN and over 750
work stations, High speed printers and scanners.
• Installed configure, troubleshoot, and maintains OS environment including system servers.
• While providing excellent customer service and technical support to customers and clients who
are in need of advice, assistance and training in installing new hardware and software systems.
Native Staffing @ Mutual, 06/10-08/10
Computer Repair Technician
• Provide networking/desktop support and perform mainframe and account maintenance tasks.
• Performed user acceptance tests on all computers, for all office personnel at Washington Mutual.
• Provided tech support for all office personnel.
• Mapped network drives and printers.
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