Quality Assurance
Resume:
Dana Fawcett
** ***** ***, *********** *******
***********@*****.**
Objectives
To obtain a medical billing position which allows for growth and development.
E ducation
• Graduate Medical Administration D iploma – Loyalist College
• Graduate Health Records Cler k – Loyalist College
• Graduate Medical Ward Clerk – Loyalist College
• Certified ISO9001 Quality Auditor - KP MG
• Certificate, Teaching I nst ructor Facilitator - L angevin Lea rning
Services
• Adult Teaching Certification/online/classroom - L angevin Lea rning
Services
• General Studies Technology Course - D u rham College o f Applied Arts
a nd Technology
Experience
Durham Medical
Health Records/Billing
• Responsible for all medical billing and auditing of documentation/processes.
• Ensures physician productivity by maintaining calendars; scheduling patient appointments;
physician consultations; professional meetings, conferences; and teleconferences.
• Produces information by transcribing dictation, preparing medical reports and summaries,
patient histories, operative notes, manuscripts and correspondence; planning, organizing,
coordinating and controlling projects.
• Provides historical reference by developing and utilizing filing and retrieval systems;
maintaining patient records.
• Secures information by completing database back-ups.
• Maintains patient confidence and protects operations by keeping information confidential.
• Maintains quality results by following and enforcing standards.
Skills
• Knowledge of transcription programs and/or equipment
• Medical terminology
• Proficiency with MS Office Suite (including Word, Publisher, Excel, PowerPoint, Outlook)
• Excellent typing/data entry skills (tested results)
• Ability to multitask and work in a team environment
• Excellent communication and interpersonal skills
HP Canada
QMS/IOS9001 Internal Auditor
Traveled throughout Canada teaching New Employee Training
Virtual teacher of all Internal ISO9001 courses
Maintained Educational Documents Online
Audited all ISO9001 technical documents.
• draft quality assurance policies and procedures
• Interpret and implement quality assurance standards
• Evaluate adequacy of quality assurance standards
• Devised sampling procedures and directions for recording and reporting quality data
• Review the implementation and efficiency of quality and inspection systems
• Plan, conduct and monitor testing and inspection of materials and products to ensure finished
product quality
• Document internal audits and other quality assurance activities
• Investigate non-conformance issues
• Collect and compile statistical quality data
• Analyze data to identify areas for improvement in the quality system
• Develop, recommend and monitor corrective and preventive actions
• Prepare reports to communicate outcomes of quality activities
• Identify training needs and organize training interventions to meet quality standards
• Coordinate and support on-site audits conducted by external providers
• Evaluate audit findings and implement appropriate corrective actions
• Monitor risk management activities
• Responsible for document management systems
• Assure ongoing compliance with quality and industry regulatory requirements
Contact this candidate