Customer Service Medical

NORMA PINO *** Grandview Ave Staten Island, NY ***03 347-***-**** *********@*****.***

Qualifications

Bilingual, Computer Skills, Microsoft Word, Type 35-40 wpm. Over 10 years of Medical Receptionist, organizational

skills, communication skills, ability to multi-task. Medical Terminology, ICD-9-CM-Coding. Knowledge of medical

records management. Ability to work without supervision, Office skills: fax machine, photocopying, filing, data entry,

customer service, respect the confidential nature of medical information.

Clerical Position/Medical

Responsible for ICD-9-CM Coding and medical billing practices, computer entry of demographics, history and extent of

disease, diagnostic procedures and treatment.

• Retrieved medical records, entering and updating patients records, registered and processed patients, performed

translator duties to obtain patient information necessary for serving patients.

• Provided referrals for patients to other medical establishments, performed office support duties such as filing,

typing, data entry, copying, and faxing.

• Answered incoming calls answering client’s questions, managing appointments and cancellations.

• Maintaining a clean reception area to show a professional image.

Customer Service Representative

• Greet visitors and inquire about purpose of visit and direct them accordingly

• Handle customer intake applications, inquires, complaints, billing questions and payment/service request.

• Answered incoming calls, maintain files by copying all client’s information and filing.

• Performed data entry duties by entering all incoming and processed information on a daily basis.

• Provided eligibility statuses to customers regarding their application.

Maintenance Worker (Seasonal)

• Ensured that the park and playground area are safe and free of glass and other debris.

• Painted interior and exterior surfaces of the park.

• Collect and dispose garbage around the park into proper receptacles.

• Maintain greenery by using power mower, weed whacker, leaf blower, and other materials and tools.

Maintenance Worker

• Maintain floors of establishments by utilizing machinery and equipment.

• Sweep, strip, buff and wash floors.

• Ensure that restrooms and employee break room were neat, clean, orderly and safe.

Work History

Maintenance (Seasonal) NYC Parks & Recreation, Staten Island 2009/2010

Maintenance Worker Laro System Services, Staten Island 2006/2009

Customer Service Home Energy Assistance Program 2005/2006

Maintenance (Seasonal) NYC Parks & Recreation, Staten Island 2003/2004

Medical Receptionist (Temp) Headway Staffing/Woodhull Hospital, Brooklyn 1998/2003

Medical Receptionist St. Mary’s/St. Francis of Assisi Clinic, Brooklyn 1989/1994

Educational Summary

• College of Staten Island Continuing Education For High School Equivalent (GED) 2014-Present

• Caliber Training Institute Certificates in Medical Billing/Coding 2005

• Brooklyn College ICD-9-CM CODING 1994

• Apex Technical School Certificate in Word Processing 1988/1989

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