Customer Service High School

FALLON Y WHITNEY

*** **** ****** ** *** *** Summerville, SC 29483 843-***-**** ******.**********@*****.***

SUMMARY OF QUALIFICATIONS

Talented and integrity-driven professional offering over 10 years of experience in assistant management and customer service. Ability to lead, train, and maintain an enthusiastic productive staff. Proven skills to seek out potential sales, and advocate promotions to ensure company gain. Excellent computer skills-applications related to Microsoft office or internet. Youthful and yet very mature; willing to learn and grow; Passionate about achieving a challenging position that allows meaningful contributions to a business success. To make positive work relationships at all levels. Strong analytical planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Highly motivated, productive and organized efficient work habits.

PROFESSIONAL STRENGTHS

Assistant Management Punctual Attendance Motivational Speaker

Proper Office Etiquette Problem Resolution Order Fulfillment

Steadfast and Conscientious Crisis Management Confident and Outgoing

EMPLOYMENT HISTORY

Senior Server/Sales Person 2013 Present

Waffle House

Helping with training and development of new employees, while providing customer care and expedient service.

Maintaining the register during the peak hours and completing paperwork.

Handling grievances (from both customers and staff).

Advertise promotional events and new items.

Handle payouts and tip outs

Report to senior level management at shift change.

Clerk 08/2012 09/2012

Charleston County School Food Services, Hammes Staffing

Meticulously process and file sensitive documents.

Compile financial records in a timely manner.

Perform stenography and dictation.

Update and keep track of numerous household information such as

income, government assistance or other vital details.

Customer Service Temp 01/2012 04/2012

First Franklin Finance, Alternative Staffing

Greet clients warmly and ascertain reason for calling.

Finalize at least 40 delinquent accounts per day and set up payment plans.

General office work (answering phone calls, mailing, faxing, filling & copying).

Assist with loan applications and answer any inquires about company.

Open customer accounts by recording account information and maintaining records by updating account information.

Resolve service or product problems by clarifying the customer’s complaint; identifying the cause of the problem; selecting and explaining the best solution to solve the issue; adjustment or expediting correction; following up to ensure resolution.

Receptionist Temp 06/2012 07/2012

Rawle Murdy Associates Inc., Alternative Staffing

Answer phones and operate switchboard.

Arrange, confirm or reschedule appointments.

Keep office area neat, tidy and clean.

Technical/Customer Care 12/2009 10/2011

Care Improvement Plus, Dial America Call Center

Manage insured members’ accounts by abiding to the regulated Medicare guidelines.

Provided premium service to customers involving claims, benefits, billing, premiums, marketing, education, verification, feedback.

Answer questions and concerns clients would have about specific details within the coverage plans.

Market additional services by recognizing opportunities to up-sell accounts; explaining new features.

Use company data programs to file and update client profiles.

Education:

Trident Technical College (Candidate for Associates degree in General Human Services).

North Charleston.

Summerville High School (2003) High School Diploma, Summerville, SC.

Student Volunteer and Teacher’s Aid

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