Customer Service Representative

DONNA D GORDON

** ****** ***, *********, ** ***** (H) 702-***-**** (C) 609-***-**** **************@*****.***

Professional Summary

An organized detail-oriented Customer Service Representative; able to effectively prioritize tasks while utilizing extensive experience in customer service.

Skills

Basic Networking - TCP /IP, Routing, switching, cabling Microsoft Office: Word, Excel, PowerPoint

knowledge Excellent Diagnostic skills

Operating Systems - Windows Excellent communication skills

Learn and adapt to changes quickly Detail-oriented

Friendly and enthusiastic Accomplish tasks in a timely manner

Work History

Customer Service Representative 11/2011 to 03/2013

Five-Boro Scheduling – Long Island City, New York

Scheduled Independent Medical Exams and Peer Reviews for Clients.

Assisted in the maintenance of medical claims.

Professionally and courteously verified appointment times with Clients.

Office Agent 02/2008 to 03/2010

Cargo Airport Services – NY

Inbound and outbound flight preparation for United Airlines.

Politely assist customers via telephone and in person with questions and concerns.

Successfully processed customer invoices, and collected charges due.

Information Assurance Technician 01/2007 to 07/2007

Gemini Industries – Bedford, MA

Reviewed, validated, and provided Information Assurance (IA) recommendation of Information Systems (IS) design.

Assisted in the development and maintenance of IA policies and procedures.

Modified Electronic Systems Center documents, as necessary such as the System Security Authorization Agreements and

other vital IA documentation.

Command Post 03/2005 to 08/2006

United States Air Force Reserves – Colorado Springs, CO

Conducted formal training that enhanced technical skills and improved customer service.

Received, processed and disseminated emergency action messages.

Flight-followed aerospace resources and monitored mission status by utilizing a flight following system.

Student Technician I 03/2005 to 05/2005

Colorado State University – Fort Collins, CO

Provided support to University Staff. Resolved connectivity issues for networked computers and peripherals.

Installed and upgraded Operating System and application software.

Communication and Navigation 11/1995 to 01/2005

United States Air Force

Communication and Navigation Primary maintainer of communication Shelter.

Trained operations staff on proper communication security procedures and destruction methods.

Managed 22 technical manual libraries containing 1500 technical manuals for the entire group.

Established and maintained account requirements and distribution records for each account using Automated Technical

Order Management System (ATOMS).

Replaced or repaired faulty system wiring, electrical connectors, and system components on different airframes.

Education

Associate of Applied Science: Networking

College of Southern Nevada - Henderson, NV

Emphasis - Networking

Bachelor of Science: Computer Science

College of Staten Island, City University of New York - Staten Island, NY

Emphasis - Software

Current

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