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Sales Customer Service

Location:
Vellore, TN, India
Salary:
5.5 P/A
Posted:
June 17, 2015

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Resume:

SENTHIL ARUMUGAM.C

Contact No: +91-887*******

Email: acp9p2@r.postjobfree.com

CAREER SUMMARY:

To work and contribute in the SAP environment to provide practical optimized solution for the clients by utilizing my practical knowledge and functional expertise that I have acquired in SAP Sales and Distribution module.

Having around 4+ years of experience in SAP as SD functional consultant.

Have done 1 full life cycle implementations and two supports.

Self Motivated, team worker with interpersonal skill and quick learner.

Understanding of Integration between cross modules (SD – FI & MM)

A team player with excellent communication, analytical & co-ordination skills.

Strong knowledge of Sales and marketing.

MBA Material Managements - (National Institute of Business Management - Chennai)

Bsc (Mathematics) Bharathiyar University – Coimbatore

Technology : SAP – Functional (Primary Skill : Sales & Distribution)

Technical : SD,

Language : Fortran77, C, Visual Basic,

SAP SD Certified in ERP6.0, Ehp6 (C_TSCM62_66)

Ability to quickly comprehend the business side of SD and has the technical ability to deliver the Best solution to the users.

Experience in business Consulting and Functional Analysis of SAP-SD Module in SAP Project using ASAP Methodology including - Analysis & Mapping of business processes, Configuration/Development, Testing, Implementation, User Acceptance & Training, Documentation and Maintenance Aspects.

Customization of various IMG activities of Sales & Distribution, Logistics general and Logistics Execution.

Enterprise Structure: Creation of Company Code, Sales Organization, Plant, setting up of Sales Area and related assignments/Master data.

Setting up of Sales documents, Delivery, Shipping and Billing, Shipping activities – Shipping point determination and Storage location.

Pricing procedures, Tax Determination, Material determination and Listing/Exclusion.

Credit Management, Account Determination, Output Determination and Text Determination.

Third Party Processing, Consignment Processing, Inter-company billing and Inter-company Stock Transfers.

Modification/Enhancement in the current system thereby meeting the user requirement.

Cross application business/Process knowledge in Plant Maintenance/Customer Service and Warehouse Management.

Good cross functional experience with other modules – MM/SCM/FICO.

Technical and Business discussion with ABAPers for writing program for various outputs.

Company: - M&G Impex India Pvt Ltd.

Project 3 :

Project : In House Project

Duration : January 2011 to till date

DESIGNATION : SAP SD Associate Consultant

M&G is a 12 year old business group, with a Granite Processing Facility situated at Hosur which is 54 Kms from Bangalore in the southern region of India. The unit is 100% Export Oriented with ISO 9001:2008 certifications from QVC. It is managed by a team of highly experienced professionals. Our products are exported & Imported to countries like USA, UK, East & West Europe, Australia and Middle East Countries.

Roles and responsibilities:-

Assisted in AS-IS Study, To-BE & GAP Analysis, Mapping of SAP Enterprise structure.

Part of Support team for SD module, handled incidents on SD related issues

Configuration of Enterprise structure for Sales & Distribution.

As SD Consultant responsible for monitoring the remedy queue and prime for all severity level cases.

Ensuring the issues closing based on the severity/priority basis.

Support activities include user queries, new configurations/modifications and change requests as per the client requirement

Negotiations with users to reduce the severity levels of tickets and getting involved in across the Globe Crisis Calls to solve high priority issues.

Configuration of account group, partner functions and assignment of partner functions to account groups, defining number range.

Processing of sales documents: Inquiry, quotation, contracts, scheduling agreements, and various sales orders.

Basic functions: Material determination, listing and exclusion, condition records, partner determination, incompletion log, etc.

Configuration of various sales document types like standard orders, rush orders and cash sales, item categories and schedule lines. Assignment of item categories to sales document types and item category group.

Defining delivery document types and item categories. Shipping point determination in sales.

Defining billing document types - Credit memo, debit memo process, returns and invoice correction requests.

Copying controls between sales documents, delivery documents and billing documents.

Configuration of condition techniques, pricing procedure determination. Maintaining condition records.

Company: - TVS Logistics Service Ltd.

Project 2 :

Project : Support Project

Client : TVS Motors Company

Duration : January 2006 to December 2010.

DESIGNATION : Assistant Officer.

TVS Motor Company is the third largest two-wheeler manufacturer in India and one among the top ten in the world. The business ranges across automobile component manufacturing, components distribution, manufacturing of powered two-wheelers, computer peripherals, financial services, contract manufacturing services and software development. TVS Motor Company Ltd (TVS Motor), member of the TVS group, is the largest company of the group in terms of size and turnover.

Role and Responsibility:

Coordinating integration between other modules with the help of other teams

Tests and documents the configuration.

Ensured integration between system and business processes.

Maintaining customer master records, material master records, extending material records for different sales areas. Use of common distribution channel and common division.

Pricing configuration of pricing procedure with necessary condition types, access sequence, condition tables and condition records as per the type of order and delivery of the materials.

Credit Management, based on the customer profile assigning credit groups and risk categories.

Defined order types and relevant SD configuration as per business Requirement

needs.

Incorporated item category determination & schedule line category Determinations.

Configuration of pricing procedure with necessary condition types, Access sequences and condition tables. Worked with credit management like Static and Dynamic credit Checks as per client’s requirement.

Monitor the Help Desk and resolve the issues/queries.

Provide guidance to the user to solve user-generated error & Incidents.

Special business transactions like consignment sales, Core and End user training.

Company: - TVS Logistics Service Ltd.

Project 1 :

Project : Support Project

Client : Pricol Ltd.

Duration : June 2002 to December 2005

Designation : Power User

Pricol is the market leader enjoying 53% of the Automotive Instruments market share. Denso Corporation, Japan is the Joint Venture Partner with Pricol. Products Information: Automotive Dashboard Instruments and Accessories for two- wheelers, three-wheelers, four-wheelers, commercial vehicles, tractors, earth-moving equipments and industrial applications. Pricol is an ISO 9001 company since 1993 and certified for TS 16949 since August 2004. Pricol has initiated Total Quality Management (TQM), Total Productive Manufacturing (TPM), Supply Chain Management (SCM), Enterprise Resource Planning (SAP R3 ERP), Collaborative Product Commerce (CPC – Wind chill) to render faster and efficient service to customers.

Role and Responsibility:

Coordinated with CCMs for preparing ABP (Annual Business Plan) data & monitored various customized reports in SAP. Processed customers purchase orders in SAP - Sales order/Scheduling Agreement.

Processing outbound deliveries, post goods issue and billing process.

Creating sales orders/scheduling agreements and deliveries.

Monitoring Planning System and Procedures for easy identification of various products.

Configuration of master data in sales and distribution like customer master data, material master data and Customer material master data.

Creating various types of sales documents such as inquiry, quotation, orders suck as cash sales, rush order, free of charge delivery.

Sales Documents Configuration of various Sales Orders, consignment sales, stock transfer, also for credit memo, returns and free of charge materials etc.

Delivery document type and delivery process and assignment of shipping points.

Initial stock posting for material created and availability check in MMBE

Billing documents for various types of sales orders, like Credit memo Debit memo etc.

Special business transactions such as material determination, free goods determination, item proposal, listing and exclusion, output determination and Bill of Material.

Monitored & updated daily despatches for the customer. Monitored picking, packing, goods issue and invoice after delivery creation.

GEOTECH, DEPT. OF GEOLOGY AND MINING

Technical Staff - Mar 2001 to Apr 2002.

Passport : Valid

Present Address : 2/801, 3rd street,

NGGO Colony, Bugler Road.

Hosur – 635 109.

Reference : On Request.



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