JOSEPH W. PACKWOOD

***** ***** ******* ******

Worth, IL 60482

C: 708-***-****

HIGHLIGHTS and QUALIFICATIONS

I am a highly diverse professional proficient with an extensive background in automotive; both mechanical and managerial, as well as experienced in customer service, warranty, logistics and transportation. I embrace a ‘continuous improvement’ approach to daily tasks and am a skillful problem solver with the ability to think analytically and creatively. A self-starter with the ability to thrive under minimal direction, I excel in collaborative as well as leadership roles. I retain excellent computer skills including; AS/400, Reynolds & Reynolds, ADP and, Microsoft Office, specifically Word and Excel and am currently ASE Certified.

EMPLOYMENT

Jan 2015 –Present Red Eye Aerospace – Romeoville, IL

Apr2010 –Oct 2010 Red Eye Aerospace – Cresthill, IL

Inventory Specialist/Warehouse Supervisor:

Perform entire tear downs of auxiliary power units (APU)

Complete tear downs of thrust reversers

Utilize FFA documents to identify parts for resale

Identify, tag, catalog and inventory all parts per FAA regulations and assure parts are properly coded

Route, schedule, pack and prepare aircraft parts for delivery; load vehicles; schedule and oversee deliveries and pick-ups

Develop pricing on parts based on strict standardized FAA requirements

Supervise the processing of requisitions and requests to invoice for reimbursements

Operate and demonstrate use of specialized warehouse equipment as necessary; assure proper and routine maintenance and servicing of warehouse vehicles and equipment

Perform cycle counts of all parts in inventory

Supervise and schedule work assignments to two warehouse personnel

Oct 2013 – Jan 2015 Carry Transit - Bridgeview, IL

Operations Supervisor:

Oversee diesel mechanic shop, tank wash and rail-truck transfer and personnel

Performed cycle counts and diesel truck part orders

Assist Terminal Manager with all functional areas of the facility and cover in absence of Terminal Manager

Monitored terminal P&L and make adjustments where necessary

Compliance with all Federal, State, Local laws and DOT regulations

Maintain a safe working environment following all ISO 22000 and Quality/Food Safety Policies

Responsible for all monthly safety training for drivers

Supervise and measure performance of drivers and terminal staff

Assist dispatching and rail-truck transfer with scheduling and work assignments as needed

Provide unsurpassed customer service to over 20+ customers throughout the U.S.

Jun 2012 – Oct 2013 Ghaben Auto Group; Mazda & JD Byrider - Oak Lawn, IL

Mar 2005 – May 2006 Ghaben Auto Group; Mazda - Oak Lawn, IL

Service Manager:

Oversee all aspects of parts and service departments; manage three technicians and two shop personnel including all scheduling

Increased CSI level to 97%

Open and close all service repair orders, set up and dispatch work to technicians as well as sublet repair work

Verify warranty coverage and policy conditions

Monitor all vehicle production/reconditioning and inventory control

Responsible for all parts purchasing

Handle and rectify all customer complaints in parts and service departments

Control hours worked in shop, monitor overtime and submit to payroll department

Oct 2010 – Jun 2012 TWG; The Warranty Group – Chicago, IL

Automotive Claims Adjuster:

Responsible for regional warranty administration and customer service calls

Assist all callers with claim status inquiries

Evaluate claim documents submitted for payment and request additional information by telephone when required

Verify warranty coverage and policy conditions

Process repair orders for payment

Provide quality service to all customers

Complete special assignments as needed, including, but not limited to, entering data into AS/400 MR systems

May 2007 – July 2009 JonDon, Inc. - Roselle, IL

Service & Parts Manager:

Oversee all aspects of parts and service departments; manage six technicians and two parts employees and all scheduling

Supervise cycle counts of parts inventory

Open and close all service repair orders, set up and dispatch work to technicians as well as sublet repair work

Identify factory warranty coverage on all equipment and submit them to manufacturer

Handle and rectify all customer complaints in parts and service departments

Prioritize and maintain scheduling of customer appointments

Control hours worked in shop, monitor overtime and submit to payroll department

Complete yearly reviews of all personnel in service and parts department

Responsible for hiring of all new hires

2005 and Beyond – Held various automotive positions with the following companies:

Watson Motor Sport (Parts/Service Mgr), O’Connor Hyundai (Service Advisor/Dispatcher),

Autobarn Mazda/Hyundai (Service Advisor/Dispatcher), Advantage Chevrolet (Service Advisor),

Webb Chevrolet (Service Advisor/Dispatcher), Thomas Pontiac (Service Mgr), Midas Muffler & Brake (Technician/Service Mgr)

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