Customer Service Medical Assistant

Objective

Medical Assistant with demonstrated operational and administrative skills. Organizing office and executive support functions. Recognized for ability to manage scheduling customer service calendar and for maintaining high degree of discipline while managing multiple projects. Accuracy and customer relation. Excellent communication and analytical skills with ability to anticipate potential organizational issues. Manage change in multi-cultural environments. Bi-lingual : English/Spanish

Education "August, 2007 Everest College Reseda, California

Medical Assistant - Diploma Received /Externship completed

2000 - 2003 Pierce College Woodland Hills, California

Business/Accounting

Studied Computer Science, Business/Accounting

2000 - 2000 West Valley Occupational Center Woodland Hills, California

Computerized Accounting Clerk- Level 1 Certification

Studied Computer Science, Business/Accounting

Level 1 Certification"

Skills

Clinical:

Vital signs, EKG. Venipuncture (vacutainer, butterfly, syringe). Injections including dosage calculations, sterile technique, sterile tray preparation, surgical patient scrub, minor surgical assisting, autoclaving, position and draping, complete physical examination set-up and assisting, basic pharmacology, anatomy, and physiology. Snellen eye examination, eye irrigation and ear lavage, physical therapy modalities, first aid, bandaging. CPR Certified.

Laboratory procedures:

Specimen collection, capillary puncture for hematocrit, hemoglobin, glucose determinations, and urinalysis with microscopic examination slide preparation.

Administrative:

Appointment scheduling, efficient telephone management, Experienced in Word, Excel, Access, Quick Books, Microsoft works, IMS and Medisoft appointment scheduling program, filing ICD-9 and CPT coding, basic insurance billing and verification, pegboard accounting, and all general office duties. Type 40 WPM. HIPAA and OSHA Training."

Languages

Bilingual English and Spanish in both oral and written communications.

Employment:

11/20/11 – 09/13/ 2012 Medicine Institute Sherman Oaks, CA

Medical Office Assistant

Assisting and Routing incoming calls

Confirming all patient appointments prior to visit date

Assist Insurance Co with all requests of pt status documents & inquiries

Schedule appointments for all in house patients

Schedule in house patients and referrals for EMG nerve exam.

Proficient in IMS software

Submit and follow up on all Doctors “request for authorizations” to Insurance provider for review

Updating the status in IMS of denied and authorized “request for authorization”

Scan, label, and save all Insurance documents received through mail & fax on to IMS

Manage 9 phone lines

Refer patients for outside treatment to other facilities via fax, and confirm apt with patient.

Aug 2/2/07- Aug 2/2/09 Capstone Turbine Co Chatsworth, CA

Administrative Assistant

Support the entire Customer Service Department to obtain a better flow of operation.

Maintain the Customer Service Calendar. Schedule/dispatch all U.S. Field Technicians to customer sites. To provide daily monitoring reports and on time status.

Maintaining materials and supplies specific to the operations of the department. Preventing any over expenditures.

Provide assistance to other administrative staff, as needed. Assist receptionist when necessary.

Screen and route incoming phone calls for all Technical Support Dept personnel.

3/12/2006-1/30/07 Royal Staffing Agency Sherman Oaks, CA Temp-Temp to Hire

Answer high volume of calls on a multiple phone lines

As a receptionist my job was to greet, coordinate, and chaperone clients through there visit with a positive and cheerful attitude .

8/16/02– 6/20/03 Ajilon Woodland Hills, CA

Accounting Clerk

Entering in-house and out-house expenses, matching check receipts

Stuffing and mailing checks along with basic office duties.

Printing out check register and maintaining it to date.

Dec 01–Mar 02 Qualified Benefits Woodland Hills, CA

Trustee Accountant

Balancing Client Trustee Accounts for the year for investment Consultants.

Filing clients monthly statements and other documents in order.

Jun 00–Feb 01 Olsten Staffing Service Woodland Hills, CA

Receptionist/ Office Assistant

Assistant computer tech/support for callers unfamiliar with their servers and Outlook Express.

Completing high volume of calls for Telemarketing purposes.

Answering and transferring phone calls while greeting clients with appointments.

"

Contact this candidate