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Customer Service Manager

Location:
Homer Glen, IL
Salary:
$20/hour
Posted:
June 16, 2015

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Resume:

Andrew Schneider

***** ******* *****, ***** ****, IL 60491 I (C) 708-***-**** I acp9k2@r.postjobfree.com

Professional Profile

Dedicated Assistant Parts Warehouse Manager who possesses a strong commitment to

safety, leadership, profitability and customer service.

• •

Strong organizational skills and work Able to understand and execute

ethics logistic operations

• •

Able to lead a team in a fast-paced Trained in heavy equipment operation

environment and safety

• •

Able to conduct constructive employee Proficient in Microsoft Office

meetings and analyze feedback for Applications (Excel, Word,

process improvements PowerPoint)

• •

Able to quickly adapt to new Skilled in Lotus Notes and Outlook

processes applications

• Effective keyboarding skills

Excellent communication skills, both

• CPR Certified

electronically and verbally

Professional Experience

Cummins NPower, Hodgkins, IL

July 2014-Present

Assistant Parts Warehouse Manager

Achievements:

Elected as Chairman of the HSE Branch Safety Committee

Responsibilities:

Lead and supervise parts department employees

Implement and enforce safety processes and procedures

Promote customer service excelence

Maintain good customer relationships

Ensure all orders are filled timely and accurately

Ensure emloyees are up to date on all training

Direct workflow

Utilize parts related applications within the Cummins BMS system

Reply to customer needs and request in a professional and timely manner

Maintain inventory

Cummins NPower, Hodgkins, IL

Sep 2013 – July 2014

Parts Clerk

Achievements:

Recipient of multiple employee recognition awards (Drop program) for teamwork and safety

Elected to be a representative on the HSE Branch Safety Committee

Responsibilities:

Utilize parts related applications within the Cummins BMS system

Efficiently process and receive orders

Process off-shelf warranty claims

Assist with scheduling freight shipments

Assist in developing new processes to ensure customer satisfaction

Assist in inventory management and controls

Assist in reorganizing bins to maximize space, efficiency and accuracy

Accurately fill and invoice customer orders

Mentor and train new employees on parts safety, processes and procedures

FedEx Ground, Bedford Park, IL

Mar 2011 – Sep 2013

Operations Manager

Achievements:

Advanced quickly into a management position due to strong leadership skills

Team Leader for QAT (Quality Action Team)

Team Leader for Safety Committee Team

Achieved Hazmat Certifications

Certified as a Yard Switcher trainer

Responsibilities:

Effectively managed a team of 22 employees

Ensured all safety processes and procedures were consistently monitored

Met all shipping and receiving deadlines

Managed schedules and performance metrics including efficiency, productivity, safety and

inventory accuracy

Educated and mentored key employees for advancement opportunities

FedEx Ground, Bedford Park, IL

Jan 2011 - Mar 2011

Yard Switcher

Achievements:

Passed Yard Switcher operational training (Semi Trucks)

Perfect safety record recognition

Responsibilities:

Operated yard tractor

Effectively executed tasks delegated by management

FedEx Ground, Bedford Park, IL

Jul 2010 - Jan 2011

Package Handler

Achievements:

Achieved a load rate average of 500 packages per hour

Responsibilities:

Verified package destination for accuracy

Strategically loaded packages to optimize trailer capacity

Loaded packages weighing up to 150 lbs.

Education

Cummins NPower, White Bear Lake, MN

5S Training

October 2014

FedEx University, Pittsburgh, PA

FedEx Leadership Certification

August 2012

Moraine Valley Community College, Palos Hills, IL

General Education

2009-2010

Lockport Township High School, Lockport, IL

High School Diploma

2005-2009

References

References are available upon request.



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