Customer Service Administrative Assistant
Resume:
Susan J. Smith
Toccoa, Ga. *****
AREAS OF STRENGTH
Clerical Skills Data Entry Office Management Microsoft Excel
Microsoft Publisher Cash Handling Organization Lotus Approach
Customer Service Medical Coding
Medical Office Skills which include: Internal Medicine Receptionist, Insurance Clerk,
Worker’s Compensation Clerk, Medical Transcriptionist, and Administrative Assistant in
a Home Health Agency.
Personal Care Assistant which included: Assisting clients with errands, light
housekeeping, personal financing, and grocery shopping.
Toddler Teacher: Which included being lead teacher for (8) eight one year olds in a
class room environment, both CPR & First Aid Certified.
Front Desk Area: Receiving guests, customers and clients.
Printers of all types for order entry of: U-bolts, anchor bolts, forms, i.e. insurance, order
entry, medical transcribing, medical billing, receipts, and billing.
Comfortable with computers and “trouble shooting”, Medical Records Archive machines
and tapes with patient records and x-rays.
General Clerical Work: Filing, faxing, email correspondence with or without
attachments depending on the process.
Very Organized
Oriented and have managed organizing luncheons for clients, doctor’s meetings, and
the general public.
Knowledgeable with 10-key calculator, operating a 14 line PBX phone line, creating and
updating company manuals, loading of CD’s with company product information for
customers, money handling and key holder of business.
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EMPLOYMENT HISTORY
2014
Toccoa River Baptist Thrift Store/Country Time Automotive and Office Management
Personal Administrative Assistant/Customer Service/Office Management;
Assisted in the daily functions of managing and operations for (2) two businesses.
General paperwork, opening and closing of businesses, provided customer service.
2012-2013
Gold’s Gym/CURVES
Customer Service Representative
Opening and closing of fitness center, circuit coach training, and general upkeep of
facility as well as front desk receptionist. Coached clients in fitness training.
CURVES- Completed paperwork, provided customer service, coached clients in fitness
training. General clerical functions as well as opening and closing of business. Front
desk “positive” personality a
2013
SPHERION- GLOBAL PARTITIONS: In Charge of Inventory, Warehouse worker, Front
Desk Receptionist. Preformed Order Entry of lockers and toilet partitions for various
companies while confirming orders with customers, answering phone calls as well as
emailing correspondence in office and outgoing office communication.
2009
PHILLIPS STAFFING TRACHTE: Part-time front desk receptionist, created manuals for
buildings with “specs” for customers, created CD’s with product information for
buildings, email correspondence, helped with luncheons for potential clients and guests,
ran errands.
PHILLIPS STAFFING PRUITT CORP: As a Medicare Insurance Clerk I contacted Insurance
companies, nursing home facilities, patients and doctor offices to recover monies for
Medicare department within the company. Inner office and outer office email
communication.
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2004-2005
PHILLIPS STAFFING CARRY-ON TRAILERS: Accounts Receivable department, billing,
filing, and general clerical skills
2002-2004
ATLANTA ROD & MANUFACTURING: Order Entry for bolts of all types and sizes. U
bolts, anchor bolts for such customers as DUKE POWER, and SIEMENS. Received and
read orders via email, fax, and phone or in office while confirming orders with
customers.
**********@*****.***
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