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Customer Service Manager

Location:
United States
Posted:
June 16, 2015

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Resume:

Farzeena K. Gentry

*** ******* **. #*, *** Jose, CA 95123 650-***-**** acp9i1@r.postjobfree.com

Objective: A position at a day spa allowing me utilize my customer service skills to perform services such as facials, body treatments and full body waxing to help each and every client look and feel their best.

Education and Credentials

Skin Script Resurfacing Peel and Enzyme class from Alexander’s Aesthetics, April 2015

7-hour course of Advanced Education on Microdermabrasion from Selective Esthetics, May 2015

Certified California State Board of Barbering and Cosmetology Licensee since January 2014

San Jose City College, Esthetics Department, December 2013

High School Diploma, June 2001

Pinole Valley High School

Employment Experience

Total Woman Gym + Spa

March 2014 – Present Esthetician/Wax Specialist San Jose, CA

Provide customized facial treatments, including microdermabrasion and chemical peels, while balancing and nourishing various skin conditions.

Recommend products suited to the client’s skin type for continued at-home care and maintenance.

Provide the ultimate wax experience for guests by performing treatments in a professional and timely manner.

Perform body buff treatments to promote overall healthy, rejuvenated skin.

European Wax Center

January 2014 – March 2014 Wax Specialist Redwood City, CA

Provided the ultimate wax experience for guests by performing treatments in a professional and timely manner.

Recommended appropriate products to each guest for optimal results in-between waxing treatments.

Recommended rebook periods so that guests can maintain a consistent waxing schedule.

Spa in the Park

July 2009 – June 2010 Receptionist Menlo Park, CA

Provided superior customer service over the counter, on the phone and via email to potential and existing clients alike.

Maintained the upkeep of the spa, including the sauna, Vichy shower room and client waiting room.

Promoted skin care products to clients by educating them on their features and benefits.

Helped the Massage Therapists and Estheticians close their Client Consultation routine by scheduling future appointments and completing sales.

REFERENCES

Amy Keshavarzian

CSA Lead

Total Woman Gym + Spa

San Jose, CA

408-***-****

Kimberly Honrado-Fritsch

Membership Coach

Total Woman Gym + Spa

San Jose, CA

408-***-****

Nes Dilber

Esthetician

Massage Envy

San Jose, CA

408-***-****

Yarrow Mitchell

Assistant Manager

Mid-Peninsula Animal Hospital

San Francisco, CA

650-***-****



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